Trapped inside a hotel bathroom twice — and charged $900 for the hotel room damage!

After his first night in Atlanta, Greg Stafford just wanted to take a shower in the bathroom of his America’s Best Value Inn room. Moments after entering the bathroom, he discovered he was stuck — the door wouldn’t open. After he made multiple attempts to free himself, management finally came to his rescue — and charged him $1,000.  Stafford admits he caused the hotel room damage, but believes the hotel should take responsibility for his predicament. He wants his money back and he asked for our advocacy team’s help.

Some things in life are free. Transferring miles isn’t one of them

When James Barbeau decided to use some of his wife’s Southwest Rapid Rewards miles, he visited the Southwest website and successfully transferred 40,000 miles from her account to his. He claims he was shocked to see a $400 charge appear on his credit card statement for the transfer and wants his money back.

Barbeau first appealed to Southwest Rapid Rewards for his refund, but the company refused, stating that “transferred funds are nonrefundable and nonreversible,” and that “the terms must be upheld in order to maintain the integrity of our program.”

Are some travelers still being given free TSA PreCheck?

Security lines at some airports are long and require that passengers arrive even earlier than the airlines suggest in order to make their flights. Several years ago, the Transportation Security Administration (TSA) began Trusted Traveler Programs, including TSA PreCheck, which allow passengers who have paid a fee and submitted to a background check to benefit from expedited screening. Travelers with TSA PreCheck do not have to remove laptop computers or liquids from their carry-ons, and are allowed to keep their shoes and sweaters on as they are screened.

This Greek YOLO cruise might make you glad that you only live once

Among the promises made by Sail In Greece Adventures is that the cruise will be “an unforgettable memory that will be kept forever.” But the memories that international travelers Chelsea Hudson and Samantha Weiss took away from the cruise are nothing like the ones in the company’s promotional video.

Her cruise to Cuba was scuttled, but what about the refund?

A cruise to Cuba is a dream for many people, but there are specific rules that a company must follow and a special certification it needs to run a cruise. When Pamela Gillet booked her dream cruise to Cuba with Pearl Seas Cruises, she assumed the company had secured permission to run the trip it sold her.

Not expecting a package from DHL? Don’t click on that link

Philip Brown smelled a scam.

He wasn’t expecting a package delivery. But a suspicious email in his inbox said otherwise. Specifically, it was an email with the subject line DHL Parcel Arrival Notification REF No:677644359[FS#6562989.

The message contained a link that DHL allegedly wanted him to click. The notification promised him he’d be taken to the DHL website so he could track his package or make alternate arrangements for delivery.

They missed their New Year’s Eve cruise by a whole year. Are they entitled to restitution?

Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived at the embarkation terminal, Carnival refused to allow them to board the ship: Their boarding passes were for Dec. 31, 2017, instead of Dec. 31, 2016.

Here’s why showing up at the gate just 15 minutes before takeoff is a bad idea

When Stephen Oualline and his daughter arrived at the gate in Kona, Hawaii, for their Alaska Airlines trip San Diego, they were told that the plane had already departed. After a rebooking and an unplanned overnight in Oakland, Calif., Oualline wanted the airline to reimburse him for the money he spent to get them home, but it refused. Now he wants us to help him — but can we?

Injured on a flight? Don’t forget to file a report

“Please be careful when opening the overhead bins, as items may have shifted during flight.” If you’re a frequent traveler like me, you’ve heard that phrase so many times that you could give the instructions yourself.

But what happens when a flight attendant fails to heed that warning? Sin Nga Ho found out on a recent flight, and she asked us to help her get compensation for her injuries.

I canceled my cruise, why can’t I get a refund for my trip insurance?

Zelma Friedling booked a Caribbean cruise a year in advance but canceled after two hurricanes hit the islands they were scheduled to visit. The cruise line refunded the money she paid for the cruise, but neither the cruise line nor the travel insurance company will refund what she paid for travel insurance.

Will we help her get her money back?

If your daughter doesn’t have time for this, neither do we

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer problems, and from filthy rentals to canceled flights. But we do have limits on the cases we will take, and this case falls under one of those limits.

Because of the hurricane, my flight was canceled — twice. Why can’t I get a refund?

When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more.

Was this passenger removed from the airport because of a battery?

Diana Lawson, 60, a self-professed “knitting grandma,” recently traveled to Lubbock, Texas, with power tools in her luggage. On her return flight, she was denied boarding and removed from the airport by two police officers and two American Airlines employees. She flew a different airline the following day and wants compensation from American.

No, American’s Preferred Seating is not considered an upgrade

On a recent trip to Mexico Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying?

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