Post-vacation regret: Snagged in the old timeshare trap!

Sabrina Cousins recently enjoyed an “amazing” trip to Puerto Vallarta. She had such a wonderful time that she ended her stay by purchasing an expensive Palladium Travel Club membership. But back home Cousins came down with a terrible case of post-vacation regret. And she wants us to help pull her out of the timeshare trap into which her family fell.

Can the Palladium Travel club just refuse my refund like this?

Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?

American Airlines told me the fare was $169. Then it charged me $1069

Dale Allen and his girlfriend are looking forward to a tropical vacation in Cancún. Unfortunately, they arrive at the airport too late and miss their flight. Wanting to leave immediately, they buy one-way tickets at the American Airlines counter. Allen is sure the agent said that the tickets cost $169 each — so why is his credit card charged $2,400?

Will his Emirates nightmare end in a big cash award?

A disorderly passenger fell on top of Omer Abdullah during his recent flight to Pakistan. Although he didn’t see a doctor for any of his injuries, he now wants $25,000 for his Emirates nightmare experience.

And he wants our advocacy team to help him get it.

This is what happens when you get in the line for TSA PreCheck uninvited

Lara MacLean contacted our advocacy team with an angry tale of her recent ejection from the TSA PreCheck line at the Fort Myers airport. But she doesn’t have TSA PreCheck approval, nor did she get a random invitation to join this specialized line. So why did she get on it in the first place?

Is she really just stuck with this massive car rental overcharge?

While planning a trip to visit her family, Christine Edwards finds a great Payless deal for a three-day car rental. But when her grandmother unexpectedly dies, Edwards needs to extend her stay for the rest of the week. Suddenly, Payless blindsides her with a $1,872 bill. Now she wants to know if she is simply at the company’s mercy or if we can reverse this massive car rental overcharge.

Didn’t buy a trip insurance policy? Chase might have you covered

Sheri Schmidt’s husband suffers a massive stroke before their non-refundable flight to Brazil. Because she didn’t purchase trip insurance, JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could Schmidt have the protection of an insurance policy after all?

A stranger on my bus tour made me sick. Can I get a refund?

When Gayle Hackner takes a Trafalgar bus tour throughout Spain and Portugal for 13 days, she is disgusted that a man and his young son in adjacent seats appear to be sick. Their constant coughing irritates her. The last straw comes when she becomes ill on the last day of the tour.

The Sheraton Suites abandoned me during the hurricane

n the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Is he due any compensation for his troubles?

TripAdvisor left me on the hook for a $900 cancellation fee

Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.

An Expedia error, a canceled vacation and a $1,300 loss? Not so fast!

Sheila Couch is looking forward to a tropical island getaway with her beau when a work-related emergency puts a sudden end to their plans. Believing that the Expedia insurance she had purchased will protect her prepaid fees for this trip, she files a claim for a refund. But will an Expedia error lead to a $1,300 loss?

A hotel reimbursement from American Airlines? Get it in writing

When John Thompson lands in Washington D.C., he discovers that the last connecting flight to Boston has left without him. An American Airlines representative assures him not to worry — he will be put on a flight the next morning and his hotel will be covered for the night. So why is his request for reimbursement rejected?

A mystery shopper scam just cost me $1,100. Help!

Michele Turner recently received an unsolicited invitation to become a secret shopper for Walmart. This new job sounded unbelievably easy and lucrative. So she quickly accepted the offer. But what happened next cost her $1,700 as she joined the ranks of victims of this mystery shopper scam.

An illegal Airbnb? Something tells us this might be one

Alex Tarce has successfully used Airbnb in the past, so he isn’t expecting any problems when he walks into the lobby of his most recent rental in Tokyo. But then the host tells him to sneak in behind the doorman’s back. What’s going on here?

Dating service disaster! Is her $2,000 gone forever?

Suzanne Lee finds the Los Angeles dating scene hard to navigate so she decides to hire a matchmaking service to help the process along. She pays $2,000 to Los Angeles Singles and then prepares to meet her Mr. Right. Things don’t go as planned and now she wants a refund for this expensive dating service disaster. But is this just buyer’s remorse?

United Airlines canceled her flight. So how did she end up as a no-show?

When Edith Maas’ return flight from Tel Aviv was canceled by United Airlines, she took matters into her own hands: She booked new tickets on another airline. Unfortunately, this action cost her an additional $1,500, and she wants a refund. But is she entitled to one?

Orkin says there were no bedbugs in our hotel room — so what bit us?

When George Paddock’s wife woke up in their hotel room with small red welts on her legs, they immediately thought the worst — bedbugs! But, when they reported their concerns to the hotel staff, the room was inspected by Orkin Pest Control and no bedbugs were found. So why is Paddock now asking for almost $3,000 in damages?

Are my Spirit Airlines vouchers really only worth $12?

When John Dignam and his daughter accept a voluntary bump from their Spirit Airlines flight, they are pleased to receive two free round-trip vouchers as compensation. But the surprise comes when he tries to apply them to a new trip. Could they really only be worth $12 each?

I nearly froze in my Florida VRBO rental! Can I get a refund?

When an unexpected cold-snap threatened Nora Allen’s plans for a semitropical getaway, she tried to make the best of it. That is until she discovered that the advertised heating in her VRBO rental was nonfunctional. She tolerated the plummeting indoor temperature for several days before she abandoned the condo. So why won’t VRBO refund her money?

A Carnival cruise filled with memories (just not the good kind)

Stacy Benton expected her recent Carnival cruise to be filled with memories that would last a lifetime. And it was — just not the good kind. She says her wheelchair-bound mother-in-law had no access to a bathroom during the 5-day cruise. And now she wants a refund for this cruise nightmare.

Delta Air Lines rejected me and my valid travel documents!

Lin Wang takes the domestic leg of her Delta Air Lines journey to China without incident. The problem comes when she tries to board the international portion of her trip using an expired Chinese passport and a notice from the Chinese embassy. Even though she explains that these are valid travel documents to enter China, she’s denied boarding.

Now she wants to know who is responsible for this travel fiasco.

Warning: When your flight is delayed, don’t walk away from the gate

Lara Wallace arrived at the airport for her recent Frontier Airlines flight to find that her delayed flight had no anticipated time of departure. So she and her friend decided to leave the gate area and have dinner. But as they settled in for their meal, they were alerted that their flight was taking off without them.

A Booking.com promotion that was too good to be true!

Kelly Thomas receives a hard-to-believe offer from Booking.com. During her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true?

Here’s why threatening Southwest Airlines with legal action won’t solve your problem

When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?

Help! Hampton Inn accused me of smoking marijuana in my room

Kentrel Thompson checks out of a Hampton Inn and later, with great dismay, finds that $250 has been debited from the bank account that was used to pay for the room. The reason? The hotel says that “Mr. Thompson” was smoking marijuana in his room.

Greyhound stranded me outside in the freezing rain with no shelter!

Jennifer Brown arrives late in the evening to an isolated, northern Canadian bus station and finds the building closed. She waits outside in the cold with a small crowd of fellow travelers, but her scheduled Greyhound bus never shows. Now she wants to know why Greyhound stranded her and refused to refund her ticket.

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