British Airways goes on the blink. What should I expect?

British Airways: “The World’s Favourite Airline.”

I know what you’re thinking. I must be joking. Certainly, Lynne Farrow from Arlington, Va., will think I am. She was one of the 75,000 passengers stranded when British Airways (BA) had a worldwide IT systems failure on May 28.

Yes, you should be informed of the cost of preselecting your seat — before you are charged

Robert Rosofsky books and pays for a round-trip flight, with one leg on Delta Air Lines and the return on Virgin Atlantic. When he goes to select seats for his return flight, he finds he’s being charged an additional $76. Can he use our contacts to obtain a refund?

United we stand, if we’re overbooked you fall

Airline travel can be stressful. You get to the airport hours before your flight, endure the security checks and then spend time trying to find a seat in the departure terminal. And you spend a small fortune on something that is alleged to be food. Then, just when you thought the worst was over, you find out you might not be going anywhere because your flight is overbooked.

For the last time, no, a nonrefundable ticket is not refundable

When Shakera Bland wanted to go to Paris, she booked a nonrefundable plane ticket through a third-party site. She expected a week in Paris but when her plans changed, she got a headache instead. Now Bland wants our assistance with a refund. But can we help?

He sold his “lemon,” but he still wants Chrysler to pay his damages

After purchasing a defective vehicle and trading it in at a loss, Edward Keucher expected fair compensation. He wants Chrysler to reimburse him, but that isn’t going to happen. This is a good lesson in why you should always act quickly if you are seeking compensation, and keep the evidence handy. Here’s why.

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