The Queen of Cleaning just made a big mess with this deal

Pat Bowes uses Angie’s List to purchase eight hours of housekeeping at a discounted rate. But her housekeeper marks the not-yet-used deal “used” without doing any work for Bowes. Can our advocates clean up this messy situation and secure a refund for Bowes?

Hey Tripmasters, could you please talk to me?

Jocelyn Wong-Rolle’s husband’s name is misspelled on his air ticket, purchased through Tripmasters. “We’re working on it” is the only response Wong-Rolle receives to a name change request. Since Tripmasters won’t talk to Wong-Rolle, will it talk to our advocates and do the name change?

Cox Communications promised a $700 reward. So where is it?

Claudia and Craig Meisner order Cox Communications services online. At that time, Cox Communications promises the Meisners bonus services worth $700 on prepaid cards. But Cox only provides cards worth $400. What has caused this failure to communicate? And can our advocates get Cox to honor its promise to the Meisners?

“I should know better” — stung by Travelocity’s fine print

Sometimes even our own advocates fall afoul of fine print. Andy Smith, our chief copy editor, found himself in this trap during a recent trip to Costa Rica. Smith admits that he should have taken the advice we offer other readers of this site. Had he done so, he would have read Travelocity’s fine print — and he wouldn’t be out $126.

After a big flight delay, Airbnb help is no help at all

Ling Hsu had hoped for a pleasant vacation. She and some friends booked a stay through Airbnb in Valencia, Spain, for four nights, including cleaning and service fees. But when they faced a flight delay, they couldn’t reach their host upon arrival. Ling and her companions booked themselves into a hotel for two nights. Then they heard from the host – too late to cancel their hotel stay. And when Ling needed Airbnb help to get a partial refund, Airbnb let her down.

This United Airlines refund request has dragged on for two years

Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?

Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.

She just wanted to enjoy her champagne in Canada

If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out.

American Airlines reopened the plane’s door for us — then kicked us off!

Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.

I didn’t damage my VRBO rental. Why can they keep my security deposit?

Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit.

They ran out of rental cars — why won’t Hotwire do the right thing?

Francisco Hernandez Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival.

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