When Susan Snyder rented a car from National Car Rental, she turned down its offer of insurance. Her own auto insurance policy would, she thought, cover any damage to the rental car. Then National blindsided her when it assessed her an “administrative fee.”
Pat Bowes uses Angie’s List to purchase eight hours of housekeeping at a discounted rate. But her housekeeper marks the not-yet-used deal “used” without doing any work for Bowes. Can our advocates clean up this messy situation and secure a refund for Bowes?
Jocelyn Wong-Rolle’s husband’s name is misspelled on his air ticket, purchased through Tripmasters. “We’re working on it” is the only response Wong-Rolle receives to a name change request. Since Tripmasters won’t talk to Wong-Rolle, will it talk to our advocates and do the name change?
Many of Ann Moideen’s personal effects didn’t survive her cross-country move. Some went missing. Others arrived at her new home damaged or broken.
Beverly and Bob Sorrentino canceled their cruise long ago, but their insurance claim through Trip Mate is still “processing.” Can our advocates help the Sorrentinos get their reimbursement check?
Andrea Asdel found an unexplained $250 charge on her Hampton Inn hotel bill two days after her stay. According to the hotel, this was an “incidence charge” — or, in plain English, a hotel smoking fee.
Jeff Gillman would like a full refund from Hotels.com for his self-booked Mexican hotel reservation. Although our advocates reached out to Hotels.com on his behalf, his Mexican hotel ultimately told Gillman ¡Adiós!
Claudia and Craig Meisner order Cox Communications services online. At that time, Cox Communications promises the Meisners bonus services worth $700 on prepaid cards. But Cox only provides cards worth $400. What has caused this failure to communicate? And can our advocates get Cox to honor its promise to the Meisners?
Art Golden didn’t exactly have the cruise of his lifetime. His ship was delayed arriving in port, so he needed his hotel room for an extra half-day. Then he became ill while on board the ship.
Shivi Chaturvedi used Expedia to book a flight to India. But the next day Expedia canceled her tickets — and the online company still hasn’t fully refunded her airfares. Chaturvedi, a student, wonders if she will ever receive her full Expedia refund.
Norma Eigles couldn’t connect her Blu-ray player to her new TV. She hoped that the Geek Squad, Best Buy’s in-house technicians, would help her connect the two machines. But the Geek Squad let her down.
Robert Liu and Zhengan Wang expected to fly in business class when they traveled on LATAM Airlines last year. But the airline downgraded them to economy class. LATAM promised them compensation, but the airline paid them less than the promised amount. Liu feels cheated.
Sometimes even our own advocates fall afoul of fine print. Andy Smith, our chief copy editor, found himself in this trap during a recent trip to Costa Rica. Smith admits that he should have taken the advice we offer other readers of this site. Had he done so, he would have read Travelocity’s fine print — and he wouldn’t be out $126.
Ling Hsu had hoped for a pleasant vacation. She and some friends booked a stay through Airbnb in Valencia, Spain, for four nights, including cleaning and service fees. But when they faced a flight delay, they couldn’t reach their host upon arrival. Ling and her companions booked themselves into a hotel for two nights. Then they heard from the host – too late to cancel their hotel stay. And when Ling needed Airbnb help to get a partial refund, Airbnb let her down.
Judith Hoffman canceled a cruise when she needed a knee replacement. She’s still waiting for Trip Mate to pay her claim. Trip Mate won’t tell her when it will resolve her case. Can our advocates do anything to get a reimbursement check to Hoffman?
Tiffani Lavell had been a loyal Chase customer. So she thought the bank would charge her only a small fee to transfer her funds. But Chase charged her an astounding $450 non-ATM withdrawal fee.
TAME Airlines canceled Hans DeJong’s flight to the Galápagos Islands, booked through Orbitz (an Expedia brand), eight months ago. Orbitz and TAME are giving DeJong a runaround instead of a refund for his airfares. Can our advocates make Orbitz get Dejong’s refund from TAME approved?
After Daniele Spellman learned that her sister, Tessa Loehwing, couldn’t travel after surgery, she canceled their vacation. She thought the CSA Travel Protection (now Generali) insurance policy they had purchased through VRBO would cover their expenses. But she was wrong.
Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?
Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.
If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out.
Patrick Taves would like our advocates to help him with his Toyota fast-lane sensor repair case. And we will — when he sends us his paper trail.
The wheels came off Melanie Bergman’s Delta Air Lines damage claim when she filed it too late.
Aer Lingus rejected Jonathan Loughran’s claim for EU 261 compensation. According to Aer Lingus, extraordinary circumstances were in effect, thus exempting the airline from paying the claim.
Does a container of juice for a toddler really pose a security threat to U.S. air travel? Whether it does or not, you can’t blame Kristin Rausch for wondering after a recent bad experience. Her TSA complaint: She thinks the TSA is making up their own rules.
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.
Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit.
Francisco Hernandez Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival.