This United Airlines refund request has dragged on for two years

Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?

Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.

She just wanted to enjoy her champagne in Canada

If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out.

American Airlines reopened the plane’s door for us — then kicked us off!

Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.

I didn’t damage my VRBO rental. Why can they keep my security deposit?

Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit.

They ran out of rental cars — why won’t Hotwire do the right thing?

Francisco Hernandez Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival.

Want a Spirit Airlines voucher extension? Just use our executive contacts

Annette Campos and her fiancé received an unwanted Christmas present from Spirit Airlines in exchange for their airline seats. Spirit gave them six vouchers for future flights, which they couldn’t use. Campos used our Spirit executive contacts to write a letter to the airline to ask for an extension of the voucher deadlines, which the airline agreed to.

An American Airlines flight without a restroom. Is this legal?

Judy Freedman was waiting in Chicago O’Hare Airport to board her American Airlines flight to Cleveland. Then the flight crew made a troubling announcement. The aircraft didn’t have a working restroom. And American Airlines wasn’t going to do anything about it — because it didn’t have to. The flight wasn’t required to have a restroom.

You’ll never do business with them again? We’ll see

So you’ll never do business with them again?

We see it all the time: “I’ll never fly that airline.” “I’ll never rent cars from that agency.” “This is why I never book a travel reservation through that company.” “I never stay at a hotel in that chain.” Many of our stories and forum threads contain some variation of “I’ll never do business with” some company.

OK, that’s certainly your choice. But here’s why you should keep it to yourself.

No, OneTravel, I don’t want to pay to print out my itinerary

OneTravel should have provided Ryan James with the right login for Ryanair’s website. Instead, James is forced to call OneTravel multiple times to print his boarding pass and prepay luggage fees — while in a foreign country. James asks our advocates for help. Will we be able to send James on his way?

Austrian Airlines gave me an empty gift card for my trouble

Gift card trouble — specifically, Austrian Airlines gift card trouble — seems to be a little problem these days. Brian Marita is the second passenger to contact us recently about the airline’s nonworking plastic.

After bumping passengers and delaying flights, Austrian Airlines is issuing EU 261 compensation in the form of gift cards. And the airline is proving to be just as unresponsive as retailers Amazon and Target when those gift cards don’t work as intended.

I planned to take a Princess Cruise, not a public bus

Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.

Will Trip Mate ever pay my claim?

Nancy Kridel-Clapp and her husband leave their cruise early when Hurricane Irma passes near their home. When they file claims on their Trip Mate Travel Protection Plan, the company acknowledges that the claims are valid but doesn’t pay them. Kridel-Clapp wants to know: “Will Trip Mate ever pay my claims? And if not, why?”

Here’s how to get an airline to pay your EU 261 claim

When British Airways canceled Lawrence Karp’s recent flight from London to Philadelphia, the airline rebooked him and the other three people in his party on a flight to Newark, N.J. But it denied his EU 261 claim, the European air travel protection law.

Why? According to British Airways, a cabin crew strike caused the flight cancellation. And it contends this strike relieves the airline of paying the EU 261 claim.

Get smart. Sign up for the newsletter.