TAME Airlines canceled Hans DeJong’s flight to the Galápagos Islands, booked through Orbitz (an Expedia brand), eight months ago. Orbitz and TAME are giving DeJong a runaround instead of a refund for his airfares. Can our advocates make Orbitz get Dejong’s refund from TAME approved?
After Daniele Spellman learned that her sister, Tessa Loehwing, couldn’t travel after surgery, she canceled their vacation. She thought the CSA Travel Protection (now Generali) insurance policy they had purchased through VRBO would cover their expenses. But she was wrong.
Maureen Spurr’s United Airlines refund request has dragged on for two long years. It looks like she’ll never get her money back. Or will she?
Two years ago, she planned to fly to San Luis Obispo, Calif., for Christmas. After falling ill and landing in the hospital, she canceled the trip. Her doctor wrote a letter confirming she was too ill to travel. She sent the letter to the airline with her refund request.
If you’re traveling to Canada, leave your alcohol on the plane. Don’t try to take it with you — at least, not if you’re flying Delta Air Lines. Otherwise, like Margaret Stephen, you may regret the experience — because those little alcohol bottles aren’t for carry-out.
Patrick Taves would like our advocates to help him with his Toyota fast-lane sensor repair case. And we will — when he sends us his paper trail.
The wheels came off Melanie Bergman’s Delta Air Lines damage claim when she filed it too late.
Aer Lingus rejected Jonathan Loughran’s claim for EU 261 compensation. According to Aer Lingus, extraordinary circumstances were in effect, thus exempting the airline from paying the claim.
Does a container of juice for a toddler really pose a security threat to U.S. air travel? Whether it does or not, you can’t blame Kristin Rausch for wondering after a recent bad experience. Her TSA complaint: She thinks the TSA is making up their own rules.
Kathleen Mastergeorge says that she and her husband were “harassed” and “bullied” off their American Airlines flight by the lead flight attendant. She wants compensation for the cost of the flight. But we’re not going to help her get it.
Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit.
Francisco Hernandez Mayagoitia was frustrated. Hotwire had sent him confirmation that a rental car would be available at the Thrifty facility at the airport in Montgomery, Alabama, when he went to pick it up. But when he arrived at the counter, Thrifty’s agent told him that the facility ran out of rental cars prior to his arrival.
Annette Campos and her fiancé received an unwanted Christmas present from Spirit Airlines in exchange for their airline seats. Spirit gave them six vouchers for future flights, which they couldn’t use. Campos used our Spirit executive contacts to write a letter to the airline to ask for an extension of the voucher deadlines, which the airline agreed to.
When Doreen Naumann tries to check in to leave Koror in the Republic of Palau, she discovers that her United Airlines flight doesn’t exist. But after Naumann has to spend an extra week on Koror, United won’t refund her additional expenses.
When JetBlue cancels Jeslie Korah’s flight, she has to pay extra for her luggage and ground transportation. Korah wants a refund. Can we help her get it?
Judy Freedman was waiting in Chicago O’Hare Airport to board her American Airlines flight to Cleveland. Then the flight crew made a troubling announcement. The aircraft didn’t have a working restroom. And American Airlines wasn’t going to do anything about it — because it didn’t have to. The flight wasn’t required to have a restroom.
Doug Marshak wants EU 261 compensation from Delta Air Lines. The reason? An almost six-hour delay flying back home from Europe. Delta doesn’t bother telling passengers they’re entitled to anything under the European consumer rights law. But we will.
So you’ll never do business with them again?
We see it all the time: “I’ll never fly that airline.” “I’ll never rent cars from that agency.” “This is why I never book a travel reservation through that company.” “I never stay at a hotel in that chain.” Many of our stories and forum threads contain some variation of “I’ll never do business with” some company.
OK, that’s certainly your choice. But here’s why you should keep it to yourself.
OneTravel should have provided Ryan James with the right login for Ryanair’s website. Instead, James is forced to call OneTravel multiple times to print his boarding pass and prepay luggage fees — while in a foreign country. James asks our advocates for help. Will we be able to send James on his way?
Sheraton slams Darrick Muhammad a $200 “smoking charge” after a hotel stay with his girlfriend. Yet neither smoked while in their room. Can our advocates help Muhammad extinguish the Sheraton smoking charge?
If at first you can’t cancel a prepaid car rental, try, try again until you succeed. Otherwise, you risk being deemed a “no-show” and charged for the car.
Rosalie Dajay thought she’d take advantage of China’s 72-hour visa-free rule for her vacation in Beijing. But when JetBlue denied her boarding for the first leg of her itinerary, she ultimately lost over $6,000, including a flight to China on Emirates Airlines.
Gift card trouble — specifically, Austrian Airlines gift card trouble — seems to be a little problem these days. Brian Marita is the second passenger to contact us recently about the airline’s nonworking plastic.
After bumping passengers and delaying flights, Austrian Airlines is issuing EU 261 compensation in the form of gift cards. And the airline is proving to be just as unresponsive as retailers Amazon and Target when those gift cards don’t work as intended.
Jane Schwalm and her husband had intended to sail from Valparaiso, Chile, to Buenos Aires, Argentina, on Princess Cruises’ Emerald Princess. Then Princess changed ports, forcing the passengers to travel to San Antonio, Chile, to board the ship. The Schwalms needed transportation to San Antonio – and Princess wouldn’t provide it.
Nancy Kridel-Clapp and her husband leave their cruise early when Hurricane Irma passes near their home. When they file claims on their Trip Mate Travel Protection Plan, the company acknowledges that the claims are valid but doesn’t pay them. Kridel-Clapp wants to know: “Will Trip Mate ever pay my claims? And if not, why?”
Our advocates wish Daniel Owsiany had read our columns about online travel booking agents before he reserved his flight. Had he done so, he could have avoided the extremely complex mess he finds himself in now.
When British Airways canceled Lawrence Karp’s recent flight from London to Philadelphia, the airline rebooked him and the other three people in his party on a flight to Newark, N.J. But it denied his EU 261 claim, the European air travel protection law.
Why? According to British Airways, a cabin crew strike caused the flight cancellation. And it contends this strike relieves the airline of paying the EU 261 claim.
Jennifer Stumm’s instrument case tugs at our heartstrings because LATAM Airlines refused to issue her client a ticket for his cello.