Hey Bravofly, what happened to my United booking?
Kathleen Anderson books airline tickets through a site called Bravofly. Or so she thinks. When the flights are never confirmed, she goes looking for a refund — and we try to help.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Dollar raised my rate from $105 to $431 — but why?
Farid Currimbhoy can’t figure out why the price of his Dollar rental just tripled. Our advocates help him with the car rental math.
Help! American Airlines canceled my flight but won’t cover my expenses
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
Help! Travelex won’t cover my hotel problem
Alexander Petlyarsky’s hotel reservation is not valid, even though he paid for it. Will his travel insurance cover the loss?
Budgetair’s new travel itinerary doesn’t work for me — how about a refund?
When Joshua Menang’s travel agency changes his itinerary, he asks for his money back. The agency promises a partial refund but then fails to deliver. Can our advocates help him?
Help! CheapOair misspelled the name on my airline ticket
After Jutta Baumgarten orders airline tickets through CheapOair, she discovers that her last name has been misspelled. Her only option is to buy another ticket and eat the loss. Is that fair?
No single beds so I slept with my companion and I want a refund
Jarrett Wilson’s Hotwire rooms have “guaranteed” single beds. Oh wait, no they don’t. What now?
My seat upgrade disappeared, but Lufthansa kept my money
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
Expedia promised me a full refund of my hotel fee. Then it went back on its word
Expedia promised it wouldn’t charge Katy McLaughlin for her canceled hotel reservation. So why didn’t it keep its word?