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The Travel Troubleshooter

The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.

This Legoland deal included tickets. Where are they?

This Legoland deal included tickets. Where are they?

January 21, 2024January 3, 2022 by Christopher Elliott

Categories The Travel Troubleshooter

Just days before this family was set to leave on vacation they discovered that Orbitz had made a significant switch to her flight.

Why did Orbitz switch our flight to Aruba? Our hotel is in Tahiti! Help!

January 21, 2024December 13, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Joe Herman believes Breeze Airlines owes him a refund. So let's find out if she's right. Read on to find out.

Breeze Airways owes me a refund, right?

January 21, 2024December 1, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Rocky Mountaineer canceled Kay Nelson's rail tour through Canada last year and refused her refund request too. Can it do that?

Rocky Mountaineer canceled our tour of Canada and refused to refund our $6,339. Help!

January 22, 2024November 29, 2021 by Christopher Elliott

Categories Coronavirus Related Travel News, The Travel Troubleshooter

Hotels com refused this traveler's refund request for a canceled trip to Hawaii. It issued her a voucher and it's about to expire. Now what?

My Hawaiian vacation is canceled! Will Hotels com refund me?

January 22, 2024November 16, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Winston Bateman is sure that Scenic Cruises owes him a refund after it cancels his river cruise vacation. But he's been waiting for months.

What happened to my refund from Scenic River Cruises?

January 22, 2024November 8, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Frontier Airlines canceled Kristy Heer's flight from Minneapolis to Denver and promised her a refund. So what happened to it?

I need my refund from Frontier Airlines! What’s going on?

November 24, 2024November 1, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

When Delta Air Lines makes a change to Terry Kulka's flight, she wants a refund. But the airline will only offer a credit. Can it do that?

Should this Delta Air Lines flight change lead to a refund?

April 16, 2025October 25, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

Skylux owes Alan Rubin a hefty refund for a canceled Delta Air Lines flight. The airline sent the refund to SkyLux. So now where is it?

Skylux owes me a big refund! How can I get my $7,399 back?

January 22, 2024October 18, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

By our estimations, TAP Air Portugal owes plenty of passengers refunds right now. Sandra Einhorn is one of those unfortunate souls.

Is TAP Air Portugal finally sending the refunds it owes?

January 22, 2024October 12, 2021 by Christopher Elliott

Categories The Travel Troubleshooter

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