How to solve this mystery of the missing hotel refund? Check your credit card
Why didn’t Jessica Radosevic get her $444 refund from the online travel agency Traveluro? Could it have something to do with the credit card dispute she filed?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
I canceled my Royal Jordanian Airlines tickets months ago. Where’s my money?
After John Bernath cancels his flight from Amman, Jordan, to Tel Aviv, on Royal Jordanian Airlines, a Booking.com representative promises him a full refund. So why has he received nothing?
Help! American Airlines changed my flight, but it won’t give me a refund!
When American Airlines changes Neil Gupta’s flight from Seattle to Miami, he asks for a refund. The airline suggests it will give him his money back but then backtracks. Now what?
Iberia told me to file a credit card chargeback. Now I don’t have a ticket!
When Joel Revill’s ticket purchase on Iberia doesn’t go through, a representative advises him to dispute the purchase on his credit card. But now he doesn’t have a valid ticket. What should he do?
Road Scholar refund: She wants her business class ticket back
British Airways cancels Maureen Kelleher’s flight from Cairo to Boston and rebooks her on a different airline. But it also downgrades her from business class to economy class. Is she entitled to a refund from Road Scholar, her tour operator?
Budget car rental cleaning fee problem: Hey, that’s not my vehicle!
After Budget finds animal hairs in Bernard Sia’s rental car, it charges him a $125 car rental cleaning fee. But Sia doesn’t have a pet — and that’s not his only problem.
Expedia said it refunded my airline tickets, but it didn’t. What should I do?
Keith Dawe has been waiting since 2020 for Expedia to refund his airline tickets. But neither the online agency nor his airline can find the missing money. Where is it?
I paid twice for my hotel on Booking.com. Can I get a refund?
Why did Valeska Wehr pay twice for her stay at a Marriott property in Boston? And why won’t Booking.com, the site through which she made the reservation, help her?
My trip to Iraq was canceled. Why can’t I get a $7,590 refund for my canceled tour?
When Diane Gottlieb’s tour of Iraq is canceled, the tour operator offers her a voucher for a future trip. She wants a refund for her canceled tour. Can she get her $7,590 back?
Airbnb promised to pay for his hotel. So why didn’t it?
When David Tuttle’s Airbnb host moves him to a different rental, Airbnb offers to cover his hotel expenses. Where’s the money?