What to do if you find roaches in your Airbnb rental
Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property.
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Booking.com suspended my account. Can you help me get it back?
After discovering two fraudulent reservations, Booking.com suspends David Hendrick’s account. How can he get it reinstated?
Help! Hertz hit me with an $850 repair bill six months after I returned my rental car
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay?
Booking.com lost my reservation! Can you make it pay?
When Dale Cerney checks into his resort in Kauai, it doesn’t have a reservation for him. Will Booking.com pay for the mistake?
Cunard canceled my cruise, but it won’t give me a full refund!
Cunard cancels Jacque Ewing-Taylor’s transatlantic cruise and promises to reimburse her expenses. But it doesn’t. Can she make Cunard give her a refund?
Expedia owes me a flight refund. Instead, I have a credit — on Qantas!
Here’s an Expedia refund dilemma: One airline canceled a reader’s flight but then gave her a credit she couldn’t use. Can our advocates fix this?
British Airways refund disaster: I’m still waiting for my pandemic ticket refund!
Erika Eng booked tickets from Washington, D.C., to Paris in 2020. British Airways canceled her flight but never refunded the money. So what happened to her $994?
Viking Cruises customer service problem: Can they charge another $600 for my Delta flight?
His cruise line wants another $600 from a customer for his airfare. What should he do about this Viking Cruises customer service problem?
Can I get my Airbnb cleaning fees refunded for this dirty rental?
Tyson Love’s nightmare Airbnb experience leaves him in a damaged, dirty rental. After a meager $14 refund offer, he turns to our advocates.
Amtrak refund problem: Why can’t I get a credit for a new ticket?
When Amtrak cancels John deCastro’s train from Boston to Baltimore, he asks for a refund. But there’s another ticket involved — and Amtrak isn’t responding.