Billed $515 for a missing head restraint on my rental car. But is this the right vehicle?
Enterprise charges Josephine Donatelli $515 after it discovers a missing head restraint in a rental vehicle. But was it her rental vehicle?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Downgraded on my ITA Airways flight. Why can’t I get a refund?
When ITA Airways changes Rocco De Mella’s plane from Miami to Rome, he loses the seat upgrade he bought. An airline representative promises him a prompt refund. But six months later, the airline still has his money.
How do I get Holland America to send me my medical records? I keep asking.
David Aronstein needs his medical records from Holland America. Without them, he can’t file an insurance claim for the treatment he received on a cruise. What’s the holdup?
Refund confusion after United Airlines cancels his tickets. But where’s the money?
When United Airlines cancels her husband’s flight, it promises Maxine Biggs a prompt refund. So why is she still waiting for her $1,751 six months later?
A Priceline booking problem leads to a nonrefundable hotel room — or does it?
Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won’t Priceline refund the erroneous booking?
How do I get a refund for my canceled Aerolíneas Argentinas flight?
If your airline changes your schedule and you ask for your money back, how do you get a refund? It should be automatic, but it isn’t always.
Downgraded on my American Airlines flight to New Zealand — do I get a refund?
After a passenger gets bumped to economy class, American Airlines promises her a refund for her flight downgrade. Then it refuses.
ITA Airways lost luggage problem: Why won’t it cover my expenses?
Jacqueline Bartolini has a lost luggage problem with ITA Airlines. She’s spent $992 to buy clothes, but the airline will only reimburse her for just $733. Who’s right?
Help! I’m locked out of my Airbnb account after I spilled food on my host’s sofa
When River Roberts accidentally spills food on his host’s sofa, Airbnb bans him from the platform. Will he ever be able to book another rental on Airbnb?