After Air Canada and Jet Airways lose Bob Acciarri’s luggage on a recent flight to Amsterdam, it offers him $300. But did it miss a zero?
Question I recently flew from Cleveland to Toronto on Air Canada and then from Toronto to Amsterdam on Jet Airways. I planned to collect my luggage in Toronto and carry it to Terminal 3 to check it through to Amsterdam, but two of my bags never arrived.
An Air Canada representative told me the airline would forward the missing luggage to Jet Airways and that I’d receive it in Amsterdam. Only one bag arrived. The second bag was lost.
I’ve filed a claim with Jet Airways and Air Canada to recover the $3,000 in property they lost. I’ve also contacted the Ohio Attorney General’s Office. So far, Jet Airways has offered me $300. Can you help? — Bob Acciarri, Avon Lake, Ohio
Answer: Looks like Jet Airways missed a zero. If it lost $3,000 worth of your belongings, it should cut you a check.
Or should it?
The Montreal Convention, which covers lost baggage, sets the maximum liability of Jet Airways at about $1,500 per passenger. So, unless you purchased insurance, the most you would receive is $1,500.
As I review your correspondence between Air Canada and Jet Airways, it looks as if the airline didn’t believe you had $3,000 worth of designer clothes in your bag.
In fact, you initially submitted a claim for $5,791, and you showed receipts for most of the items. Nice work keeping all the paperwork. But you might not want to trust an airline with all those luxury clothes next time.
Our advocacy director, Michelle Friedman, contacted Jet Airways for you. The airline agreed to take another look at your receipts and then offered you $150.
Another typo? Yeah, that’s what our advocacy team thought, too. And we were right! Michelle checked with Jet Airways and it confirmed that it meant to say $1,500. You accepted that offer. Next time, consider insurance for those designer clothes.