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The Navigator

They were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination before the birth of their first child.

What to expect if you’re expecting to cruise

January 22, 2024November 18, 2012 by Christopher Elliott

Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.

Categories The Navigator
Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.

Are lax rules slowing down airline ticket refunds?

January 22, 2024November 3, 2012 by Christopher Elliott

Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.

Categories Commentary, The Navigator
The two-bedroom apartment that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.

Can you trust a vacation rental?

December 8, 2023October 27, 2012 by Christopher Elliott

The two-bedroom apartment in the trendy Tunali neighbor-hood of Ankara, Turkey, that Richard and Ellen Lacroix rented through Airbnb fell dramatically short of their expectations.

Categories Commentary, The Navigator

Who’s responsible for this codeshare confusion?

January 24, 2024October 13, 2012 by Christopher Elliott

In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?

Categories Commentary, The Navigator
What's the best way to correct the name on an airline ticket? If you're Akshay Malhotra, the answer is: Buy a new one.

Are airlines unjustly profiting from ticket change fees?

January 22, 2024October 6, 2012 by Christopher Elliott

What’s the best way to correct the name on an airline ticket? If you’re Akshay Malhotra, the answer is: Buy a new one, of course!

Categories Commentary, The Navigator
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Should a European law protect American air travelers?

January 22, 2024September 15, 2012 by Christopher Elliott

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

Categories The Navigator
It cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car.

Wow, those car rental tolls can really add up!

January 22, 2024September 8, 2012 by Christopher Elliott

It cost me $27.10 in tolls and fees to make the round trip between the Orlando airport and my home in Winter Springs, Fla., in a rental car last month.

Categories The Navigator
Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.

Should travel companies be allowed to practice age discrimination?

January 22, 2024August 18, 2012 by Christopher Elliott

Gordon White is 79. Kevin Chang is 24. Both recently tried to rent cars but ran into trouble because of their age.

Categories Commentary, The Navigator
Maryrose Solis snagged a $196 round-trip ticket during a Southwest Airlines fare sale celebrating its 3 millionth Facebook fan on August 3.

Did Southwest Airlines do enough for fare glitch victims?

January 22, 2024August 11, 2012 by Christopher Elliott

It was a weekend that Maryrose Solis would rather forget.

Categories Commentary, The Navigator
What’s your biggest airline problem? It’s coincidentally one that a new Transportation Department panel is trying to answer.

What’s wrong with air travel?

January 22, 2024August 4, 2012 by Christopher Elliott

What’s your biggest airline problem?

Categories The Navigator
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