Do you need a Schengen visa? You just might

Abdul Mughal and his family needed a Schengen visa when they flew from Washington, D.C., to Tajikistan recently. They didn’t get one and had to pay another $6,000 to get home. Read more “Do you need a Schengen visa? You just might”

WOW air cancels my flight, leaves me in Paris and keeps my money?

WOW air cancels Mel Bandler’s flight, so she books a flight on a different airline. She wants a refund for the canceled portion of the flight, but WOW refuses. Can our advocates help? Read more “WOW air cancels my flight, leaves me in Paris and keeps my money?”

Unfortunately, we can’t take every case

When Nicholas Nygaard and his wife returned home from a trip early to attend a family member’s funeral, he tried to reschedule his trip using Expedia. Then he found that Expedia had sold him tickets with the wrong dates. He asked our advocates for help in getting the dates corrected. Read more “Unfortunately, we can’t take every case”

WOW flew me to Iceland but left my winter clothes behind in Boston

Adam Shulman and his wife recently traveled to beautiful Iceland. The only problem was that the Shulmans’ baggage, which included their winter clothes, didn’t make the trip. Read more “WOW flew me to Iceland but left my winter clothes behind in Boston”

My flight from Iceland was canceled. So where’s my reimbursement?

When WOW Air cancels Bruce Nelson’s flight, he should have received immediate compensation under European consumer protection rules. So why is he still waiting six months later? Read more “My flight from Iceland was canceled. So where’s my reimbursement?”