If you love the TSA, read this story

It happened again.

At a time when the federal agency assigned to protect America’s transportation systems can least afford it, there was another dust-up involving a young passenger — this time to Lucy Forck, a three-year-old with spina bifida flying to Disney World with her family.

When the little girl in a wheelchair is pulled over for a pat-down, her mother starts taping the procedure on her phone, which is permitted.
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Help! Airline broke my wheelchair and ruined Hawaii vacation

The road to Hana in Maui. / Photo by Ying Hai - Flickr
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.

But it ended in disaster when Alaska Airlines damaged her wheelchair on a connecting flight between California and Hawaii. And even though Alaska repaired her wheelchair and offered a flight voucher and eventually, cash compensation, it’s not enough. She wants my help.
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Cruise line to cancer survivor: “Bring your own wheelchair”

Anne O’Connor’s friend, Annie, is a cancer survivor. She’s taking a special Danube cruise with her parents in December to celebrate the completion of another round of chemotherapy. She’ll need a wheelchair for the voyage, but her cruise line is being unhelpful.

Does a cruise line owe its disabled passengers a free wheelchair? Hers did not.

Annie is cruising through Central Europe on the Danube Waltz, which is owned by Viking River Cruises. It’s a small riverboat. Viking’s policy is crystal-clear. From its policy statement (PDF):

As a general rule, Guests with disabilities who require the use of a wheelchair on board our ships must bring and remain responsible for their own wheelchair, which must be collapsible.

So what made me contact Viking River Cruises on Annie’s behalf, anyway? Read on.
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