Southwest helps fix a wheelchair — and a holiday journey

Waiting in line to board a flight can be a good thing.

It means Carlos Vargas and his 90-year-old mother, of Chicago, can board their Southwest flight to Newark, N.J. first. Read more “Southwest helps fix a wheelchair — and a holiday journey”

Is this enough compensation for a “totally inappropriate” room on Amtrak?

Anne Evans and her husband, Steven, booked a 50th anniversary trip aboard Amtrak’s Empire Builder from Chicago to Glacier National Park in Montana.

They paid for what Amtrak markets as an “accessible room,” which their website says has ample space. It didn’t.

Read more “Is this enough compensation for a “totally inappropriate” room on Amtrak?”

United had two million reasons to fix this wheelchair problem

Bonnie Way and her elderly mother, Anne, recently flew from San Francisco to Edmonton, Canada on United. Unfortunately, they’re not in any big hurry to repeat the experience. Read more “United had two million reasons to fix this wheelchair problem”

If you love the TSA, read this story

It happened again.

At a time when the federal agency assigned to protect America’s transportation systems can least afford it, there was another dust-up involving a young passenger — this time to Lucy Forck, a three-year-old with spina bifida flying to Disney World with her family.

When the little girl in a wheelchair is pulled over for a pat-down, her mother starts taping the procedure on her phone, which is permitted.
Read more “If you love the TSA, read this story”

Help! Airline broke my wheelchair and ruined Hawaii vacation

The road to Hana in Maui. / Photo by Ying Hai - Flickr
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.

But it ended in disaster when Alaska Airlines damaged her wheelchair on a connecting flight between California and Hawaii. And even though Alaska repaired her wheelchair and offered a flight voucher and eventually, cash compensation, it’s not enough. She wants my help.
Read more “Help! Airline broke my wheelchair and ruined Hawaii vacation”

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