No one else on my flight was charged a change fee! Why me?

Koren Perry wants to know why Southwest Airlines is charging her a fee to change her flight from Las Vegas to San Diego when it’s not charging anyone else on her flight to do so. Can our advocates unearth the answer — or fair treatment from Southwest — for Perry? Read more “No one else on my flight was charged a change fee! Why me?”

Hey South African Airlines, I want $10,000 for my inconvenience!

Sometimes there’s no easy way to get from point “A” to point “B.” So when Sima Bakalian and her husband needed to fly from Abijan, Côte d’Ivoire, to Durban, South Africa, she had to take the scenic route, with multiple stops on multiple carriers. Read more “Hey South African Airlines, I want $10,000 for my inconvenience!”

Does Aeroméxico really owe me nothing for this travel fiasco?

Sofia Porter-Castro contacted our advocates with an awful travel story. We’d love to be able to help her out. But unfortunately for Porter-Castro, we can’t – because her situation is the result of a weather-related delay. Read more “Does Aeroméxico really owe me nothing for this travel fiasco?”

I see a clear blue sky, so how can my flight’s cancellation be “weather related”?

Catherine Walker-Jacks sat waiting for takeoff. It was her third attempt to fly from Montrose, Colo., to Boston via Chicago on American Airlines. But the flight was canceled — and for the third consecutive day, Walker-Jacks wondered if she’d ever make it out of the airport. She was told that the flight was canceled because of “inclement weather” — yet the sky was clear and blue. Read more “I see a clear blue sky, so how can my flight’s cancellation be “weather related”?”

Help! American Airlines canceled my flight but won’t cover my expenses

Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause? Read more “Help! American Airlines canceled my flight but won’t cover my expenses”