Do you have a right to call center recordings?

When a company records your phone conversation for “quality assurance purposes,” should you have access to the call center recordings?

Simple question. Complicated answer.
Read more “Do you have a right to call center recordings?”

Aren’t you glad you’re not on a cruise?

I‘m a poster boy for Dramamine, the motion sickness medication parceled out to seasick cruise passengers. But all the pills in the world won’t cure the made-for-TV drama that’s been unfolding at sea recently.

Exhibit #1: The Clelia II, a small ship with 88 Americans on board, which was hit by a massive storm between South America and Antarctica last week and had to return to Argentina. The video (above) says it all. It was a bumpy ride. One passenger said he thought he was about to meet his maker. “I thought this was it,” he told the Philadelphia Daily News. “I never came so close to cashing it in.”
Read more “Aren’t you glad you’re not on a cruise?”

How safe is a cruise?

The debut of two brand-new new cruise ships — Cunard’s Queen Elizabeth earlier this fall and Royal Caribbean’s massive 16-deck Allure of the Seas in December — coincides with the beginning of “wave period,” a time of year when most people book their cruise vacations.

But talk of cruises inevitably raises the subject of cruise safety. A few weeks ago, a 79-year-old British man disappeared from a cruise ship in the English Channel. He’s only the latest in a list of passengers who either vanished or fell overboard.

The cruise industry contends a trip on the high seas is safer than a drive to the airport and a stay at a hotel. But just how safe is it?
Read more “How safe is a cruise?”

What Google Wave taught me about travel writing

wave1Well, my invitation to Google Wave showed up this morning (if you’re on Wave, here’s how to reach me). Wave is described as an online tool for real-time communication, but I’ve been following its development since this spring, and for me, it represents more than that.

Wave is something of a metaphor for the changes taking place in journalism, and specifically in travel writing.
Read more “What Google Wave taught me about travel writing”