virgin atlantic Archives

After Virgin Atlantic cancels Peter Ross's flight from Washington to London, he asks for his Chase points back. Why isn't he getting them?

Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?

March 12, 2025 by Christopher Elliott

After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?

Vicky Cordes faces a frustrating battle to use her $3,157 airline ticket credit from a canceled Virgin Atlantic flight during the pandemic. Despite booking through GBV Travel Services and payment via Expedia, she's caught in a cycle of finger-pointing between her travel advisor, the wholesaler, and the airline. With her credit set to expire soon, Vicky has spent countless hours on the phone with no resolution. The crux of the problem appears to be her unpaid membership fee with GBV, complicating the situation further. Will Vicky manage to reclaim her flight credit in time?

What happened to my $3,157 flight credit? And how do I use it?

November 24, 2024August 2, 2024 by Christopher Elliott

Vicky Cordes is trying to use a $3,157 airline ticket credit from the pandemic. But her travel advisor, wholesaler and airline are all pointing fingers at each other. Who’s got her money?

Janice Dittman expected a ticket credit when she canceled her Virgin Atlantic flight from San Francisco to London.

Am I not entitled to a ticket credit, Virgin Atlantic?

February 1, 2024October 10, 2017 by Christopher Elliott

Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.