Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money. “Am I not entitled to a ticket credit, Virgin Atlantic?”
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? “I fainted at the airport, and then I lost my vacation”
Did Virgin Atlantic do enough for Joyce Chang? All she wanted was a ride to the airport and to relax in its lounge, a privilege for which she and a friend shelled out $800. “She wasn’t on Virgin Atlantic’s “Guest List” — so how about a refund?”
Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways. A few days before their trip, Kathleen, a fitness instructor from San Bruno, Calif., broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months, and when she told the airline about the accident, a representative promised her a full refund.
“Are lax rules slowing down airline ticket refunds?”