Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing? Read more “Help, my Expedia airline ticket didn’t work in Paris”
Tag: virgin atlantic
Am I not entitled to a ticket credit, Virgin Atlantic?
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money. Read more “Am I not entitled to a ticket credit, Virgin Atlantic?”
I fainted at the airport, and then I lost my vacation
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? Read more “I fainted at the airport, and then I lost my vacation”
She wasn’t on Virgin Atlantic’s “Guest List” — so how about a refund?
Did Virgin Atlantic do enough for Joyce Chang? All she wanted was a ride to the airport and to relax in its lounge, a privilege for which she and a friend shelled out $800. Read more “She wasn’t on Virgin Atlantic’s “Guest List” — so how about a refund?”
Hey Virgin Atlantic, we have your number now!
If you’re like Elton Juter, you’ll probably want today’s executive contacts from Virgin Atlantic Airways.