Am I not entitled to a ticket credit, Virgin Atlantic?

Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money. Read more “Am I not entitled to a ticket credit, Virgin Atlantic?”

I fainted at the airport, and then I lost my vacation

When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA? Read more “I fainted at the airport, and then I lost my vacation”

She wasn’t on Virgin Atlantic’s “Guest List” — so how about a refund?

Did Virgin Atlantic do enough for Joyce Chang? All she wanted was a ride to the airport and to relax in its lounge, a privilege for which she and a friend shelled out $800. Read more “She wasn’t on Virgin Atlantic’s “Guest List” — so how about a refund?”

Hey Virgin Atlantic, we have your number now!

If you’re like Elton Juter, you’ll probably want today’s executive contacts from Virgin Atlantic Airways.

Read more “Hey Virgin Atlantic, we have your number now!”

Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways. A few days before their trip, Kathleen, a fitness instructor from San Bruno, Calif., broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months, and when she told the airline about the accident, a representative promised her a full refund.
Read more “Are lax rules slowing down airline ticket refunds?”