When the service is so awful that you feel like taking a swing at an employee, or falling to the ground and wailing, give yourself a little time-out and watch these videos.
These are real clips of customers behaving really badly.
They aren’t just examples of what
not to do when you’re a customer. To some extent, they also help you adjust and manage your own expectations, ensuring that you won’t overreact when things don’t go your way.
Read more “4 unbelievably stupid things no customer should do”
A music video on a consumer advocacy website? What’s the world coming to?
Actually, this isn’t just
any clip — it’s part of a ProPublica and New York University investigation of hydraulic fractured gas drilling.
The video describes fracking in a way that almost anyone can understand. And it’s fun, too.
Read more “What the fr*ck is this music video doing here?”
There’s no shortage of videos on the Internet that make corporate America uncomfortable – from cheesy customer appreciations that cheapen their brand image to hidden-camera clips that just make them look silly.
Comes with the territory, they figure.
But given a choice, which ones would they delete?
Read more “Banned by American business: 5 videos companies hope you’ll never see”
I spend a fair amount of time criticizing companies for their anti-consumer behavior. And they usually deserve it.
But let’s face it: sometimes customers have it coming.
Not every person who darkens the door of a business is playing with a full deck, as they say.
Let’s go straight to the tape.
Read more “Caught on tape: customers who left their brains at home”
Who ever said bad customer service isn’t funny?
Case in point: The following collection of videos, which are a must-see for anyone who works in a customer-service job or who has ever had a service problem with a company.
In other words, just about everyone.
The videos are more than humorous, though. They’re also instructive, offering broader lessons about becoming a better customer and avoiding truly awful (though sometimes laugh-out-loud funny) service.
Read more “Customer circus: 5 funniest customer “service” videos ever”