I think this is a dangerous vacation rental. I want a refund!

What should you do if you check into a dangerous vacation rental? That’s the problem Shui-man Tong faced when she arrived in Lisbon — and found her TripAdvisor rental was “uninhabitable.”

It was early December, and the temperature inside the rental had plunged below 40 degrees. What happened next forced Tong to find alternate accommodations and ask TripAdvisor for a refund. Read more “I think this is a dangerous vacation rental. I want a refund!”

Are travelers cooling to the sharing economy?

Angela Diaz suffers from travel sharing fatigue. She recently rented a two-bedroom home in Dania Beach, Florida, but wishes she’d stayed in a hotel, instead. Read more “Are travelers cooling to the sharing economy?”