I’m banned by Uber — can you help me get unbanned?

Elizabeth Wilson is “permanently banned” by Uber. But why? There’s only one way to find out. Read more “I’m banned by Uber — can you help me get unbanned?”

Uber destroyed my mailbox and other tales of mayhem

In the real world, things break. Read more “Uber destroyed my mailbox and other tales of mayhem”

No, Uber doesn’t owe you a free flight to St. Martin

David Kresl found out the hard way that Uber’s ride scheduling window is a guideline and not a guarantee. His Uber driver arrived late to take him to the airport. And now he wants the ride-sharing service to pay for his sister-in-law’s trip to St. Martin.

Huh? Read more “No, Uber doesn’t owe you a free flight to St. Martin”

The lines are blurring between mass transit and sharing. Good for you.

For travelers such as Vicki Rosenzweig, there’s a bright line between mass transit — a bus, train or ferry — and ridesharing, carsharing and bikesharing.

“Uber isn’t public transit,” says Rosenzweig, an editor who lives in Arlington, Mass.

Or is it? Read more “The lines are blurring between mass transit and sharing. Good for you.”

One thing the sharing economy won’t share: Transparent pricing

If you thought comparison shopping was hard with traditional travel companies, just try the sharing economy.
Read more “One thing the sharing economy won’t share: Transparent pricing”