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UBER

assenger's Uber ride turns terrifying when driver abandons him locked in the car. See how he fought Uber's inadequate $5 credit offer.

My Uber driver took me on a terrifying ride — is this $5 credit enough compensation?

July 25, 2025July 25, 2025 by Christopher Elliott

An Uber driver takes Andrew Greenman on a wild ride through the Washington, D.C., suburbs. Does the company owe him anything for the stressful experience?

Categories Problem Solved
What if you fund a charge for Uber One on your credit card -- but Uber wouldn't let you cancel and get a refund? That's the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?

Help! I can’t cancel my Uber One membership

December 12, 2024December 11, 2024 by Christopher Elliott

What if you fund a charge for Uber One on your credit card — but Uber wouldn’t let you cancel and get a refund? That’s the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?

Categories The Travel Troubleshooter
When Don Kelly triumphs in a credit card chargeback, he unexpectedly faces an Uber ban. His odyssey through automated customer service and complex policies highlights the intricate battle between consumer rights and corporate rules in today's technology-driven world.

Uber banned him after he won a credit card chargeback. Is that allowed?

May 17, 2025January 2, 2024 by Christopher Elliott

Can Uber ban you if you file a credit card dispute against it and win? It happened to Don Kelley. Here’s how to make sure it doesn’t happen to you.

Categories Advocacy, Featured
Alec Nowers wants Uber to refund his $100 credit, but the company won't help him. Can he get his money back?

Uber owes me $100. Can you help me get it back?

February 23, 2024October 23, 2023 by Christopher Elliott

Alec Nowers wants Uber to refund his $100 credit, but the company won’t help him. Can he get his money back?

Categories The Travel Troubleshooter
It's no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules?

The ultimate passenger guide to ridesharing in 2025

December 12, 2024September 26, 2022 by Christopher Elliott

It’s no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules?

Categories Ultimate Consumer Guides
When JetBlue cancels Amy Ohman's flight to Boston, it agrees to pay for her Uber ride to the airport. Then the airline cancels her flight again.

JetBlue owes me $71 for my Uber ride to the airport. Why won’t it pay?

January 21, 2024July 25, 2022 by Christopher Elliott

… Read more

Categories Problem Solved

It’s time for an Uber of the skies

December 15, 2023December 28, 2015 by Christopher Elliott

Airbnb changed the hotel industry. Uber changed ground transportation. So why can’t the same change happen for air travel?

Categories Commentary

Hey Uber, where’s my $55?

February 23, 2024October 1, 2015 by Christopher Elliott

Latonya Holloway calls Uber for a pickup. But when it doesn’t show up, she’s charged anyway. Is there any hope for a refund?

Categories Problem Solved

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