Heidi Reyes can’t change the email address on her Twitter account. Can this consumer advocate for herself? Find out.
Read more “Help, my email is “already taken” on Twitter!”
Do you use social media? The Pew Research Center recently found that 65 percent of U.S. adults use social networking sites, and a full 90 percent of young adults do. While most of us remember a time less than ten years ago when Twitter was just a twinkle in Jack Dorsey’s eye, it’s safe to say that in another ten years, the next wave of young adults won’t remember a time before Facebook, Twitter, Snapchat and so on were the norm.
Read more “Hey, @VirginAmerica, tweet me!”
This week’s top story was Janice Hough’s first-person account about the power of social media.
Read more “Twitter has a secret about you”
Miami International Airport was in a state of chaos. No one was being allowed into the concourses. Passengers and employees were being evacuated.
My source? A panicked client who called me for help.
Read more “Twitter knows more about American Airlines than American Airlines”
If you haven’t seen the stories about the “miracle” of social media — particularly Twitter — and how real-time social media platforms can lead to superior customer service, you won’t have to look far. Or wait long.
Read more “Have companies stopped listening to us online?”