Guess who still has a customer-unfriendly “24-hour hold” rule?

If you thought we’d vanquished the evil 24-hour “hold” option for airline tickets, meet Sapan Parekh.

Parekh assumed — incorrectly, it turns out — that Turkish Airlines would refund his tickets if he canceled within a day.

Wrong. Read more “Guess who still has a customer-unfriendly “24-hour hold” rule?”