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Elliott Report

Elliott Report

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TRAVEL TIPS

Susan Thompson booked a fully refundable car rental through Priceline with Sixt but was denied a refund after canceling due to her travel companion's medical emergency. Despite having written confirmation of the refund policy, Sixt and Priceline initially refused to return her money. After persistent efforts and assistance from consumer advocacy, Priceline reviewed her case, leading to a full refund. This situation highlights the importance of understanding car rental cancellation policies, taking proactive steps to secure refunds, and seeking help when companies are uncooperative.

My car rental is fully refundable. Why is Priceline keeping my money?

January 15, 2026July 22, 2024 by Christopher Elliott

Can a car rental company just change its refund rules whenever it wants to?

Categories Advocacy, Travel Problems
A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks. You'd be shocked by what passengers are trying to fit under their economy class seats these days.

Why the space shortage is squeezing airline passengers

June 8, 2025July 20, 2024 by Christopher Elliott

A fragile medical device. An overstuffed rollaboard. A large cooler filled with snacks.You’d be shocked by what passengers are trying to fit under their economy class seats these days. 

Categories On Travel
Glen Hartness faced an unexpected challenge after mistakenly booking the wrong night at a La Quinta hotel through the Priceline app. Despite promptly notifying both Priceline and the hotel, and receiving a cancellation confirmation from the hotel's front desk, Priceline refused to issue a refund. This frustrating situation highlights the strict enforcement of nonrefundable rates, even for honest mistakes. However, after escalating the issue, Priceline eventually agreed to process the refund, though the ordeal underscored the need for improved booking safeguards.

A Priceline booking problem leads to a nonrefundable hotel room — or does it?

July 29, 2025July 17, 2024 by Christopher Elliott

Glen Hartness books the wrong night at a La Quinta hotel through the Priceline app. Why won’t Priceline refund the erroneous booking?

Categories The Travel Troubleshooter
Airlines are surprising customers with unexpected kindness, such as shedding fees and offering free perks. This shift, influenced by government regulations and a surge in passenger complaints, aims to improve customer satisfaction and retain loyalty. While low-cost carriers like Spirit and Frontier lead this change, even legacy airlines are stepping up. However, experts warn that this newfound niceness might be short-lived and could eventually result in higher fares. Real, lasting change will only occur when passengers value service quality over cost, pushing airlines to consistently prioritize customer care.

Why are airlines being so nice to you?

July 15, 2024July 13, 2024 by Christopher Elliott

Airlines are shedding fees, giving away free stuff, and being extra nice to their customers. Has the world gone mad?

Categories On Travel
Shirley Barchi doesn't want anyone to know she's American when she travels abroad.

These tourists don’t want anyone to know they’re American. Here’s why.

December 27, 2025July 6, 2024 by Christopher Elliott

Shirley Barchi doesn’t want anyone to know she’s American when she travels abroad.

Categories On Travel
Travel insurance can be crucial for summer vacations, but it’s not always necessary. Kingsley Hopkins, traveling to Portugal and Iceland, seeks coverage for medical emergencies and trip disruptions. With high travel demand and potential risks like natural disasters and health issues, older travelers especially should consider insurance. However, you might skip it if you already have coverage or if your trip is low-risk. Evaluate your prepaid expenses and international travel plans to decide. Hopkins opts for refundable bookings and a Medjet Horizon plan for peace of mind, ensuring comprehensive coverage.

Do I need travel insurance for my summer vacation? It’s complicated

May 21, 2025June 22, 2024 by Christopher Elliott

If you’re planning to travel somewhere this summer, you’re probably thinking of buying travel insurance.

Categories On Travel
If it feels like you have a target on your back when you're traveling, you might be right. American tourists are being profiled like never before, often in harmless ways, but sometimes with serious consequences. For example, in Colombia, being identified as an American tourist could lead to drugging, robbery, or worse. The State Department warns of escalating dangers, emphasizing caution. While most profiling is just annoying, some can be hazardous to your health. Learn how to avoid being targeted and stay safe abroad.

Warning: American tourists are being profiled. Don’t be one of them!

July 10, 2024June 15, 2024 by Christopher Elliott

If it feels like you have a target on your back when you’re traveling, you might be right. Tourists are being profiled like never before.

Categories On Travel
Traveling this summer means packed flights, jammed roads, and full hotels. Flexibility is key: fly to nearby cities, explore less popular destinations, and consider stopover programs. Use tools like Airbnb's flexible dates search and Google Flights' flexible schedule options to save money and enhance your travel experience. Bend, but don’t break.

Try this pro trick for an affordable and stress-free summer vacation

June 15, 2024June 8, 2024 by Christopher Elliott

Life is full of compromises, and that will never be more true than when you’re traveling this summer.

Categories On Travel
Want to start an argument? Just ask a random family member where to take your next vacation. Specifically, should you play it safe by returning to the same place -- or try something new? 

Should you repeat your vacation? Let’s settle this argument once and for all

November 16, 2025June 1, 2024 by Christopher Elliott

Want to start an argument? Just ask a random family member where to take your next vacation. Specifically, should you play it safe by returning to the same place — or try something new? 

Categories On Travel
The new airline consumer protection rules target junk fees and guarantee refunds for significant delays. Yet, implementation hurdles and potential conflicts loom. Will these regulations truly benefit travelers this summer? Read on for insights.

Will new airline consumer protection rules help you when you fly this summer?

May 17, 2024May 11, 2024 by Christopher Elliott

You’ve probably heard about the new airline consumer protection rules that rolled out with a one-two punch last month. There were so many, it’s almost hard to keep track. And maybe you’re saying to yourself: Finally, I’ll have some rights when I fly.

Categories On Travel
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