Making a plethora of complaints often leads to this response — crickets

Chirp.

That’s the sound you hear of Air India’s response to Janette Neff’s long list of complaints. Read more “Making a plethora of complaints often leads to this response — crickets”

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated?

Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible. Read more “Why you shouldn’t wait 15 months after your trip to make a complaint”

How not to complain about American Airlines’ customer service (or anyone else’s)

Like many travelers, Roger Anstey isn’t happy with his recent experience with American Airlines. He made that extremely clear in his request for our advocates’ assistance and in his correspondence with American’s executives. Read more “How not to complain about American Airlines’ customer service (or anyone else’s)”

Travel travails top list of 2015 consumer complaints

Ever wondered what consumers complain about the most?

Thanks to SiteJabber, we now know. And it’s no surprise.
Read more “Travel travails top list of 2015 consumer complaints”

Want fast action on a travel complaint? Try DOT’s new site

Last week’s story about how the Transportation Department has adopted a more pro-consumer attitude didn’t include the recent fine against United Airlines and news of its new Web site.

But make no mistake: This isn’t your grandpa’s DOT. Just ask Natalie Parker, who read my column and decided to see for herself if the government meant business.
Read more “Want fast action on a travel complaint? Try DOT’s new site”

Get smart. Sign up for the newsletter.