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Elliott Report

Elliott Report

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travel agent

Passenger paid for premium economy, received economy tickets via Booking.com. Dispute involves multiple parties and refund refusal. Understand your rights when downgraded and how to escalate booking errors.

Booking.com downgraded my flights from London to Tokyo. Why can’t I get my $3,097 back?

June 12, 2025June 9, 2025 by Christopher Elliott

If you paid for an upgraded airline seat but then got sent back to economy, what would you do? That’s the problem Elliw Hughes had to solve on a recent Air China flight from London to Tokyo that she’d booked through GoToGate and Booking.com.

Categories Advocacy
When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Celebrity Cruises overcharged me $641: Can my travel advisor legally keep the refund?

April 30, 2025April 28, 2025 by Christopher Elliott

When Denise Elwell booked a Celebrity cruise, the last person she expected to have a dispute with was her travel advisor.

Categories Advocacy
Catriona Garry missed her flight from Edinburgh to Dublin due to Aer Lingus' staffing issues, which led to a three-hour wait with only one ticket agent. Consequently, she missed her connecting flight to Boston and was wrongly charged $1,200 in rebooking fees. Despite contacting Aer Lingus for six months and escalating the issue to their CEO, she faced delays and unhelpful responses. After a thorough review of her case, highlighting the responsibilities of Aer Lingus and their third-party partner, Swissport, the airline finally refunded her rebooking fees nearly seven months after her trip.

Aer Lingus made me miss my flight. Then it charged me these booking fees!

December 18, 2024August 21, 2024 by Christopher Elliott

Catriona Garry misses her flight from Edinburgh to Boston because there’s only one ticket agent at the airport. Can she get $1,200 in rebooking fees refunded?

Categories The Travel Troubleshooter
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn't it refunding the fare difference?

American Airlines downgraded us. Can I get the fare difference refunded?

June 11, 2025September 18, 2023 by Christopher Elliott

American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?

Categories The Travel Troubleshooter
Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We'll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

The ultimate guide to finding a travel advisor

February 18, 2025May 21, 2023 by Christopher Elliott

Navigating the world of travel can be complex. Find out how a travel advisor can simplify your journey, especially for unique trips like solo travel or senior travel. We’ll explore when to engage a travel advisor, how they can enhance your trip, their costs, and strategies to find the right advisor for your needs.

Categories Featured, Ultimate Consumer Guides

Travelers, here’s what to expect in 2018

January 31, 2024December 25, 2017 by Christopher Elliott

Fellow travelers, it’s not too soon to start thinking about your 2018 itineraries.

Categories Commentary
Nothing changes you like travel does. I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it.

Aspire to travel the world? Read this before you go

November 10, 2024October 9, 2017 by Christopher Elliott

Nothing changes you like travel does. I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it.

Categories Commentary
Jennifer Forbes and her husband discovered that there are worse ways to start a vacation than having an invalid ticket.

A problem with your reservation? Maybe your travel agency should pay

January 23, 2024September 1, 2013 by Christopher Elliott

When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.

Categories The Navigator
Kristen thought she'd found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

“Apparently with Carnival, the passenger does not always come first”

January 23, 2024June 7, 2013 by Christopher Elliott

Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

Categories Case Dismissed
I'm expecting a call from Heather's agent. That's because she owes the agency for a plane ticket-- or at least, that's what they claim.

Her plans changed, but now her travel agent wants her to pay up

January 22, 2024August 13, 2012 by Christopher Elliott

Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.

Categories Commentary
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