“Uncommon Journeys” to a refund. What’s going on here?

After  Uncommon Journeys rebuffs Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from the company, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent? Read more ““Uncommon Journeys” to a refund. What’s going on here?”

The real reason you shouldn’t skip parts of your flight

Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question. Read more “The real reason you shouldn’t skip parts of your flight”

Nothing about this trip was “merry”

Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry. Read more “Nothing about this trip was “merry””

Never say this to your travel agent

Travelers who book all their own travel can skip this post. But anyone who uses a travel agent, especially the first time they use one, should read on. Leaving these five forbidden words out of requests to any travel agent will save both traveler and agent a lot of time. (For travel agents reading this, these are some of the words all travel agents dread hearing.) Read more “Never say this to your travel agent”

Travelers, here’s what to expect in 2018

Fellow travelers, it’s not too soon to start thinking about your 2018 itineraries. Read more “Travelers, here’s what to expect in 2018”

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