My rental stopped running and now they want me to pay $6,523!

Ep Photo/Shutterstock
Ep Photo/Shutterstock
Everything seemed fine with the Jeep Wrangler Unlimited that Vitor Soares rented from an independent rental company called Super Car Rentals in Aruba. But it wasn’t.

On the second afternoon of his two-day rental, the vehicle broke down.

“We tried to engage the reverse gear to get back to the correct path; the car simply stopped moving,” he remembers. “After that we immediately called Super Car Rentals, and they sent us a third-party towing truck to take care of the car.”

That’s when the trouble really started. The tow truck driver handed him a bill for $400, which he refused to pay, since he hadn’t dispatched the truck, and he considered it to be the car rental company’s responsibility.
Read more “My rental stopped running and now they want me to pay $6,523!”

Should I have to pay for my car rental to be towed?

Photo by Thierry Gregorius/Flickr Creative Commons
Question: We rented a car from Hertz in Ireland and had a flat tire. After a lengthy dispute between Hertz and our credit card company, we’re getting letters from a collection agency. I hope you can help me.
Read more “Should I have to pay for my car rental to be towed?”

Case dismissed: They towed my car and now they’re threatening me

Clare Koebert was looking forward to seeing the sights in Chicago last summer. She’d rented a car with her husband and made the 12-hour drive from the Philadelphia suburbs.

Instead, she got an unwanted lesson in Chicago’s infamous bureaucracy — and, she says, in its unfair judicial system.

While she was in town, her car was towed. The city says she parked in a handicapped spot. She and her husband insist they didn’t.
Read more “Case dismissed: They towed my car and now they’re threatening me”