Sarah Hluchan says American Airlines stranded her in Myanmar after she missed a connecting flight. To get home, she has to buy a new ticket. Why won’t her airline refund the extra fare? “American Airlines stranded her in Myanmar. Refund, please?”
Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? “How about a refund for these downgraded seats, Qantas?”
Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.
The couple paid the fee and flew home. But Hillandahl wants a refund. “How old is too old to be a lap child? It cost this couple $4,000 to find out.”
Stella Clark is traveling through Europe when she receives an alert of a schedule change to her upcoming Airberlin flight — one that turns a four-hour jaunt into a 29-hour overnight journey. Why won’t the airline allow her to cancel this unpleasant itinerary? “Airberlin changed my flight and added a 19-hour layover”
United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with? “United canceled my flight twice, so where is my refund?”