American Airlines stranded her in Myanmar. Refund, please?

Sarah Hluchan says American Airlines stranded her in Myanmar after she missed a connecting flight. To get home, she has to buy a new ticket. Why won’t her airline refund the extra fare? Read more “American Airlines stranded her in Myanmar. Refund, please?”

How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

These travel agents go above and beyond the call of duty

Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. Read more “These travel agents go above and beyond the call of duty”

Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”

Persistence pays off for this Aer Lingus delay

One delay of Nora Rousso’s Aer Lingus flight from Paris to Dublin leads to another, and now her return flight is delayed an entire day. Is she entitled to any compensation? Read more “Persistence pays off for this Aer Lingus delay”

Sick at the airport, so why won’t Airberlin refund my ticket?

After an unexpected medical emergency, Osmar and Aracely Alvarez ask their airline for a refund. But Airberlin defers to their travel agent. Can anyone help this couple? Read more “Sick at the airport, so why won’t Airberlin refund my ticket?”

Why Scrooge loves to fly — and why you won’t

I’m stunned by the reaction to two of our most popular stories of the week — my intervention in this case, which resulted in single mom and her kids finally being able to board their flight, and my efforts to secure a refund for this passenger in need.
Read more “Why Scrooge loves to fly — and why you won’t”

No visa and no flight credit – who’s responsible for this mess?

To fall into my dreaded “case dismissed” file, a lot of things have to go wrong. Unfortunately, that’s the situation David Bialke and his wife are facing.
Read more “No visa and no flight credit – who’s responsible for this mess?”

Caught between United, Expedia and a useless ticket to Fort Lauderdale

Karen DelSignore is flying from Newark to Fort Lauderdale in February. She’s just not sure when.
Read more “Caught between United, Expedia and a useless ticket to Fort Lauderdale”

Why won’t Econo Lodge pay my parking ticket?

Even though Linda Troop pays for parking while she’s a guest at an Econo Lodge, she receives a parking ticket from the city of Aurora, Colo. Who has to pay?
Read more “Why won’t Econo Lodge pay my parking ticket?”