American Airlines stranded her in Myanmar. Refund, please?

Sarah Hluchan says American Airlines stranded her in Myanmar after she missed a connecting flight. To get home, she has to buy a new ticket. Why won’t her airline refund the extra fare? Read more “American Airlines stranded her in Myanmar. Refund, please?”

How about a refund for these downgraded seats, Qantas?

Stan Shopa is disappointed to miss his Qantas connection from Los Angeles to Melbourne. The airline rebooks him on a flight the next day. Unfortunately, he soon discovers that he and his wife will be sitting in downgraded seats for the 17-hour flight. Shouldn’t he be entitled to a price adjustment? Read more “How about a refund for these downgraded seats, Qantas?”

How old is too old to be a lap child? It cost this couple $4,000 to find out.

Leslie Hillandahl and her husband received an unpleasant surprise when they tried to check in for their return flight from Italy. Their son, who had recently turned two was now too old to be a lap child. He would need his own seat — at an additional cost of $4,000.

The couple paid the fee and flew home. But Hillandahl wants a refund. Read more “How old is too old to be a lap child? It cost this couple $4,000 to find out.”

These travel agents go above and beyond the call of duty

Travel agents should really stop calling themselves travel agents. Travel advisors is a better word. Or perhaps even travel advocates. Read more “These travel agents go above and beyond the call of duty”

Why won’t Air Canada let me fly home?

After Reena Roshgadol’s daughter gets injured, she has to change her flight schedule. But then she finds out the airline might cancel her return ticket. Can she fix that without spending a lot of money on change fees? Read more “Why won’t Air Canada let me fly home?”