This search engine for fare errors could be the worst idea ever

Burying the news is a time-honored tradition in American journalism. Just wait until the day before a major holiday to share information someone is reluctant to publicize, like a CEO resignation or a company “restructuring,” and hopefully no one will notice.

So when I saw the press release about an airline “error fare search engine” launching just a few hours before the American Thanksgiving holiday, I suspected someone was trying to deep-six the news. Read more “This search engine for fare errors could be the worst idea ever”

How does your bank lie to you? Let me count the ways.

If you don’t trust your bank, you’re in good company. With financial regulations unraveling, and in the wake of several shocking banking scandals, it’s remarkable we haven’t all switched to a digital crypto-currency like Bitcoin and ditched our financial institutions. Read more “How does your bank lie to you? Let me count the ways.”

“Someone with a key entered my hotel room and stole my bag”

If someone ransacks your room and steals your ID, electronics and valuables, what does the hotel owe you?
Read more ““Someone with a key entered my hotel room and stole my bag””

The Taurus is a total loss – should he pay $22,000?

This is a first: Budget is telling one of its customers to buy it a new car. He wants our help. The advocacy team is considering this case, but I’d love to get your thoughts before we get involved.
Read more “The Taurus is a total loss – should he pay $22,000?”

Hackers stole my identity and Cruise Planners won’t help me

Edward Picarella needs your help now.

But he’d like more than the name of an executive in charge. He wants his identity back.

See, someone stole it. Here are the details on this new case, which just landed in our forums. As a reminder, these are totally unvetted consumer problems that are unfolding in real time.
Read more “Hackers stole my identity and Cruise Planners won’t help me”