Help! My AT&T bill just increased $50. Is there a fix?

Yes, Kenneth Bridges, you can lower your AT&T bill. Read more “Help! My AT&T bill just increased $50. Is there a fix?”

Two new phone lines and $2,000 extra on my bill? What gives, Sprint?

Sprint billed Kathleen Schaum for phones she didn’t order. Can our advocates help her get this straightened out?
Read more “Two new phone lines and $2,000 extra on my bill? What gives, Sprint?”

Help! These phone charges don’t make any sense

Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate. Read more “Help! These phone charges don’t make any sense”

AT&T promised it would lower my bill. Then it almost doubled it.

Why is Susan Andzeski’s AT&T bill almost $200 a month higher? The wireless company isn’t saying, and now her immaculate credit scores are in jeopardy. Read more “AT&T promised it would lower my bill. Then it almost doubled it.”

They’re recording me — why can’t I return the favor?

If you’ve heard it once, you’ve probably heard it a hundred times: “This call is being recorded for quality assurance purposes.”

It’s such a common refrain, I’m surprised someone hasn’t repurposed it into a clever rap. It might be more appropriately labeled a rant, given how consumers feel about it.
Read more “They’re recording me — why can’t I return the favor?”