Her doctor grounded her, but why can the airline keep her money?

Cynthia Lane is grounded, but British Airways is flying away with her money.

It can keep the $1,013 she spent on her nonrefundable airline tickets. But should it?
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I have a brain tumor – can I get a refund on my non-refundable ticket?

When Sam Baker’s case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should have bought travel insurance. He should have booked a refundable ticket.
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Help, my travel agency is pocketing my airfare refund!

Tashatuvango/Shutterstock
Tashatuvango/Shutterstock
Question: I recently had to have jaw surgery, and my doctor recommended that I cancel a planned flight on Delta Air Lines. I submitted a request through my travel agency, but it refused to refund the ticket because it had a policy that tickets are nonrefundable, except in cases of illness or death.

So I contacted Delta directly. It processed my refund, but told me they had sent the money back to my travel agency. I contacted the agency and asked it for the refund, but they refused, citing their refund policy.
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My dog needs to have surgery. No, seriously.

Pixellating Dachshund. / Photo by Mr. T - Flickr
Question: I booked a trip a few weeks back to Regent Palms in the Turks and Caicos through a website called SniqueAway. It didn’t allow for any refunds or changes. The booking appears to be made through a company called Classic Vacations.
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Case dismissed: “The insurance will not cover our tickets”

Beware of the pre-existing medical conditions clause in your travel insurance policy!

Oh alright, maybe that’s a little dramatic. But could you at least pay attention to it?

I mention this because of Ingrid Murray, whose claim against Access America recently crossed my desk and then made its way into the “dismissed” file.
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