Cynthia Lane is grounded, but British Airways is flying away with her money.
It can keep the $1,013 she spent on her nonrefundable airline tickets. But should it?
Read more “Her doctor grounded her, but why can the airline keep her money?”
Tag: SURGERY
I have a brain tumor – can I get a refund on my non-refundable ticket?
When Sam Baker’s case crossed my desk, I instinctively jumped to the same conclusion many of you will. He should have bought travel insurance. He should have booked a refundable ticket.
Read more “I have a brain tumor – can I get a refund on my non-refundable ticket?”
Help, my travel agency is pocketing my airfare refund!
So I contacted Delta directly. It processed my refund, but told me they had sent the money back to my travel agency. I contacted the agency and asked it for the refund, but they refused, citing their refund policy.
Read more “Help, my travel agency is pocketing my airfare refund!”
My dog needs to have surgery. No, seriously.
Read more “My dog needs to have surgery. No, seriously.”
Case dismissed: “The insurance will not cover our tickets”
Beware of the pre-existing medical conditions clause in your travel insurance policy!
Oh alright, maybe that’s a little dramatic. But could you at least pay attention to it?
I mention this because of Ingrid Murray, whose claim against Access America recently crossed my desk and then made its way into the “dismissed” file.
Read more “Case dismissed: “The insurance will not cover our tickets””