I dare you to ignore this story

It takes a lot to push the “E” hotkey, which sends an email into the archives, where it will languish forever, unanswered. It really does. Read more “I dare you to ignore this story”

You want contacts? We’ve got contacts (and a cool story)

The email from Jonica Brooks, received yesterday morning, was a simple request.

“I looked for the Virgin American contact information on your web site,” Brooks wrote. “But it seems you only have Virgin Atlantic. Do you have Virgin America contact information?”

If you think you know what happens next, grab a seat. Let me tell you a cool story.
Read more “You want contacts? We’ve got contacts (and a cool story)”