Carol Pratt is stuck with three pre-paid nights at a Starwood Hotel. Even though she wants to move the reservation by a few days, the hotel won’t let her without losing all of her money. What’s going on?
Question: I made a pre-paid reservation at the W New York – Downtown. The rate description said it was non-refundable and a penalty would apply for changes. When I tried to change it to a few days later, I was told that the reservation was actually non-changeable, and that should I cancel it, I would lose the money and need to book three new nights.
I contacted the W hotel’s central line and pointed out that the rate description for non-refundable rates stated they were non-refundable and non-changeable. That’s not the same thing as “a penalty for changes,” which is the language in the terms for the rate I had booked. Read more “Why won’t Starwood let me change my reservation ?”
Maybe that’s all Orlan Boston and his fiancee, Tomas, needed to do in order to prevent the accident from happening. They were visiting a friend who was a guest of the Starwood Luxury Collection Santa Marina Hotel last August. After lunch, they headed upstairs to freshen up and order a taxi to the airport.
While Tomas looked down to see where he was stepping, he walked right into an Aloe-like plant with razor-sharp thorns that, Boston alleges, had been improperly pruned. Read more “Almost lost my eye in Mykonos”
Here’s a life lesson, courtesy of my friends at Starwood Hotels & Resorts: If you haven’t had your first cup of coffee in the morning, do yourself a favor and read every email twice.
In a pre-caffeinated state yesterday, I only skimmed Sandra St. Germain’s missive, which began,
I am writing to see what you suggest to resolve this before I am stranded in Egypt with my grandson and no hotel room.
I have been calling, several times, and even emailing as Le Méridien customer service representative told me to do, attaching a copy of my reservation, in an attempt to resolve the lost reservation issue.
Oh no! Grandmother. Stranded in Cairo. Needs help now.