If your spam filter is turned all the way up to “10,” you need to read this. And you need to know about Al Forman.
Read more “Before you get mad, check your spam folder”
If Charles Friedman had gone anywhere else, he would have received a flat-out rejection. After all, he was asking Southwest Airlines for a full refund of his plane tickets from Hartford to Orlando because he wasn’t “up to” traveling during the holidays.
Read more ““Finally, if all the above fails …””
Gary Murray’s credit card is declined when he buys an AirTran ticket, but he doesn’t find out until he gets to the gate. How much should he pay for the new ticket?
Read more “AirTran declined my credit card and now I have to buy a new ticket”
At this hour, the likely culprit in this weekend’s Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You’ve read the horror stories. I asked Teresa Laraba, the airline’s senior vice president for customers, to explain what went wrong and what customers should do if they’re affected.
Read more “Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers””
When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.
Then he did the math.
A roundtrip flight on Southwest – including two “free” bags – cost $334.
Read more “Ridiculous or not? “Low cost” airlines that cost more”