The Sheraton Suites abandoned me during the hurricane

In the aftermath of Hurricane Irma, John Monaghan makes his way to the Sheraton Suites where he has a confirmed reservation. He is looking forward to resting his weary head after a day of precarious travel. Instead, he is greeted with a closed hotel and is forced to sleep in his car. Why did the hotel forsake him? Read more “The Sheraton Suites abandoned me during the hurricane”

What does a hotel owe me for construction noise?

All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.

All she got was chaos and noise — lots of noise.

“I awoke to find my message light blinking about 3 a.m. and learned that they would be power-washing the exterior of the building starting the next day,” she says. “They were suggesting people keep their blinds closed for privacy.”

And that wasn’t all.

“They also pointed out some construction work on one of the main streets might result in a detour,” she says. But the hotel failed to tell her that its garden wasn’t open, even though it was the middle of the summer, which was a problem for Rosner, because she was traveling with her dog.
Read more “What does a hotel owe me for construction noise?”

Does TripAdvisor have a problem with fake reviews?

Who is hunnyb62?

The answer matters to Daniel Corcoran and a group of contributors to TripAdvisor’s Baltimore forum. It should matter to you, too.
Read more “Does TripAdvisor have a problem with fake reviews?”

Who’s charging $257 for a room I won’t use?

Question: I recently canceled a reservation I had made through at the Sheraton Seattle Hotel.

When I called OneTravel, I was told I would have to pay a $257 cancellation fee. Sheraton says it wasn’t their fee. I also contacted the wholesaler that worked with, and it says it didn’t charge the fee, either.

So who’s getting the money?

I emailed OneTravel repeatedly, and was finally told that Sheraton was charging OneTravel a $257 cancellation fee.

I’m retired, and losing this money would be a hardship. I know from reading your column you can get results, which we have not been able to do. We would certainly appreciate any help you can give us. — Barbara Sloan, Philadelphia

Answer: Looks as if you’ve got a real whodunit on your hands. Your online travel agent, OneTravel, is pointing the finger at Sheraton. A review of your correspondence suggests that the wholesaler pointed a finger back at OneTravel. So no one’s taking responsibility for the fee.

How interesting. I guess they won’t mind if you don’t pay the fee then, right?
Read more “Who’s charging $257 for a room I won’t use?”

Hotwire saves the day for snowed-in customer

Most hotels offer less expensive, nonrefundable rates that can’t be changed, no matter what your circumstances. Book them through a site like Hotwire, and they’re extra nonrefundable, because of the site’s strict no-cancel, no-refund, no-change policies. Or are they?

Maybe not. Despite the recent things I’ve written about the site, buying through Hotwire can be helpful. Just ask Beth Ann Stasiowski, who had booked four nights at the Sheraton Reston Hotel in Reston, Va., recently.
Read more “Hotwire saves the day for snowed-in customer”