I paid extra for my British Airways seat, but it didn’t recline

Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. Read more “I paid extra for my British Airways seat, but it didn’t recline”

Why did I pay Swiss an extra $99 for a middle seat?

Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. Read more “Why did I pay Swiss an extra $99 for a middle seat?”

These are the most outrageous travel fees

The travel industry seems to always have its hand out — sometimes literally. Read more “These are the most outrageous travel fees”

As airlines try to monetize seat assignments, are disabled passengers being left behind?

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”

Should airlines charge more for a seat assignment?

Sometimes, when a traveler asks for help, your best response is to listen.
Read more “Should airlines charge more for a seat assignment?”