On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? Read more “No, American’s Preferred Seating is not considered an upgrade”
Tag: SEAT ASSIGNMENT
I paid extra for my British Airways seat, but it didn’t recline
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. Read more “I paid extra for my British Airways seat, but it didn’t recline”
Why did I pay Swiss an extra $99 for a middle seat?
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. Read more “Why did I pay Swiss an extra $99 for a middle seat?”
These are the most outrageous travel fees
The travel industry seems to always have its hand out — sometimes literally. Read more “These are the most outrageous travel fees”
JustFly charged me $500 for seat assignments — after I paid for my tickets
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.” Read more “JustFly charged me $500 for seat assignments — after I paid for my tickets”