I didn’t get the specific seats I reserved, so what is my recourse?

When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats. Read more “I didn’t get the specific seats I reserved, so what is my recourse?”

No, American’s Preferred Seating is not considered an upgrade

On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? Read more “No, American’s Preferred Seating is not considered an upgrade”

I paid extra for my British Airways seat, but it didn’t recline

Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking. Read more “I paid extra for my British Airways seat, but it didn’t recline”

Why did I pay Swiss an extra $99 for a middle seat?

Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby. Read more “Why did I pay Swiss an extra $99 for a middle seat?”

These are the most outrageous travel fees

The travel industry seems to always have its hand out — sometimes literally. Read more “These are the most outrageous travel fees”

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