You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies. Read more “You’ve never heard of these people, but they’ve changed the way you fly”

Your consumer rights are disappearing. Here’s how to protect yourself now.

It’s not your imagination. Your consumer rights are vanishing.

Not a day seems to go by that you don’t see news of another consumer regulation being dismantled, a law coming undone, an anti-consumer executive order being signed. Read more “Your consumer rights are disappearing. Here’s how to protect yourself now.”

Will consumer-friendly initiatives fizzle under Trump?

American travelers fear they’ll be left to fend for themselves when they hit the road this year — and for good reason. Read more “Will consumer-friendly initiatives fizzle under Trump?”

It’s springtime for travel rights – but will it last?

It started with a proposed bill to set minimum seat sizes on planes. Then a senator took on hotel resort fees, and another put airline surcharges in his crosshairs. And then the Senate released one of the most passenger-friendly Federal Aviation Administration reauthorization bills in a generation.
Read more “It’s springtime for travel rights – but will it last?”

What should we do about repeat offender car rental companies?

The resolutions of our advocacy cases almost never get overturned. But, as Ian Fleming might have said, “Never say never.”
Read more “What should we do about repeat offender car rental companies?”