RIGHTS Archives

Can a hotel cancel your reservation made with points and tell you to just shake it off? Brianne Dosch, who has tickets to this weekend’s Taylor Swift concert in Philadelphia, wants to know

No room for Taylor Swift fans: Radisson cancels points hotel booking!

December 5, 2023May 7, 2023 by Christopher Elliott

When the Radisson Hotel cancels a reservation made with points, a Taylor Swift fan is left in a bind to find last-minute accommodations. Learn about your rights and available options in this situation.

They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

You’ve never heard of these people, but they’ve changed the way you fly

August 13, 2023July 17, 2017 by Christopher Elliott

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

Your consumer rights are disappearing. Here’s how to protect yourself now.

August 15, 2023June 19, 2017 by Christopher Elliott

Don’t look now, but your consumer rights are vanishing.

Space wars are shifting to the human rights front

September 20, 2015September 20, 2015 by Christopher Elliott

Do you have the right to room on a plane?

If you answered “no,” you’re probably with the majority of American travelers. After all, airlines are private companies, and you always have the option of paying more for an upgraded seat, don’t you?

Are cruise lines doing enough to protect their passengers?

December 4, 2023September 21, 2014 by Christopher Elliott

Information is power. No industry understands that better than airlines, which parcels out information about itself on a need-to-know basis.

Why do airlines hate it when you know your rights?

November 17, 2023January 13, 2014 by Christopher Elliott

Information is power.

Beyond the fact that you don't have many, what do you know about your rights as an airline passenger? If "not much," you're in good company.

Whaddya know about airline passenger rights? Not much

November 9, 2023October 19, 2013 by Christopher Elliott

Beyond the fact that you don’t have too many, what do you know about your rights as an airline passenger? If you said “not much,” then you’re in good company.

The string of customer-service disasters, starting with Costa Concordia tragedy and leading up to the recent Carnival Triumph “poop” cruise.

Can you trust the cruise lines’ new passenger “bill of rights”?

November 10, 2023June 16, 2013 by Christopher Elliott

Maybe it was the string of customer-service disasters, starting with the Costa Concordia tragedy last year and leading up to the recent Carnival Triumph “poop” cruise, on which passengers were left adrift in the Gulf of Mexico for five days without working toilets.

Family seating controversy: Should I feel guilty for refusing to give up my seat?

November 11, 2023June 20, 2012 by Christopher Elliott

Federal Aviation Administration reauthorization bill took five years and 2 dozen short-term extensions, the legislation finally passed.

FAA bill offers a mixed bag for air travelers

November 23, 2023February 12, 2012 by Christopher Elliott

It looks as if the Federal Aviation Administration reauthorization bill can fly, after all.

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