I want a full refund for this Mexico vacation

Studioartz/Shutterstock
Studioartz/Shutterstock
Marnie Bute didn’t enjoy the Mexican getaway she booked through Sun Country Vacations. Actually, that may be an understatement. She hated it and she wants every penny refunded.

Normally, when someone asks for a full refund, it triggers a predictable amount of eye-rolling here in the office. It couldn’t have been that bad, we say to ourselves.

Then we read her story.

It begins with a frantic note to Sun Country on the day of Bute’s arrival at the Royal Decameron Los Cabos resort in San Jose Del Cabo.
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Are hotel resort fees on their way out the door?

racorn/Shutterstock
racorn/Shutterstock
Even though the Doubletree San Juan isn’t really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.

Worse, the $15-a-night “service” charge, which covered her Internet connection, beach chairs and towels, an in-room DVD player, and water and pool amenities, was added to her bill at the end of her stay.

“I didn’t know about the fees until I checked out,” she says. Nygaard, a corporate trainer from Dallas, who had booked the room through her travel agent, asked if the charge could be waived. She was in San Juan on business and didn’t use the pool, beach chairs or DVD player.

“I was told ‘no,'” she says.
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Time to include mandatory fees in hotel prices?

Like many resort hotels, the Marriott San Juan Resort and Stellaris Casino in San Juan, Puerto Rico, adds a fee to its daily room rate to cover amenities such as bottled water, a casino coupon, local phone calls and wireless Internet.
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A Sandals Caribbean honeymoon that makes her wish she’d eloped

Nicholas and Katherine Welch didn’t have a good honeymoon. Actually, that may be something of an understatement. It was dreadful.

The Welches thought they’d done everything right. They visited St. Lucia, which is one of the most popular honeymoon destinations in the Caribbean. It’s also a gorgeous island. And they booked through a reputable all-inclusive resort, Sandals.

“We had a horrible experience that will remain with us for our whole lives,” Katherine Welch wrote to me. “Please help us.”
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Can this trip be saved? “My wife got salmonella poisoning at a Mexican resort”

Chris and Shelley Harper had hoped for a week of R&R with their two young children at the Riu Tequila, an all-inclusive resort in Playa del Carmen, Mexico. But instead, Shelley ended up in the emergency room with apparent food poisoning.

I won’t bury the lede, as they say in journalism. She made a full recovery. The Harper’s bank account, however, is $1,849 poorer. (Wow, those Mexican hospitals are not cheap.) Who is responsible for her hospitalization, and who should pay?

Those are excellent questions, to which the Harpers still don’t have an acceptable answer.
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