I’ve published this site since 1997, which is half an eternity on the Internet.
You’ve seen features come and go, from my first foray into travel commentary — as ABCNews.com’s Crabby Traveler — to my adventures in mainstream media columnizing at The New York Times, Washington Post and USA Today.
If you’ve followed this site, you know that the only constant is change. But today’s changes are so significant that they merit their own story. Read more “Here’s to new beginnings”
Here’s a New Year’s resolution we can probably all agree on: Don’t be a jerk when you’re on the road.
There’s something about travel — whether you’re flying, driving or sailing — that brings out the jerk in all of us. Like the guy in seat 26B just in front of me right now on a flight from Honolulu to Los Angeles, who is probably a nice guy on the ground. But put him on a plane, and shortly after takeoff, he jams his seat into my knees without so much as an apology.
I‘ve noticed that our friends at the TSA haven’t made any New Year’s resolutions yet, at least not publicly, so as I thought I’d help the federal agency charged with the challenging task of protecting our transportation systems.
The best way to fight bad service is right now, in real time.
Don’t wait until you get home. Businesses expect you to put it off, so by the time you’ve written a letter or figured out what to say by phone, you can bet the company has prepared an appropriate response. Or, in some instances, an inappropriate response.