WOW! You have a heart

Sometimes a company goes above and beyond what we think is a fair resolution to a consumer’s request. Andrew Tressler’s case is an example of this largess, and I am happy to report how WOW Air recently handled his situation. Read more “WOW! You have a heart”

Why should I pay for my stay in a bedbug-infested hotel?

When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got? Read more “Why should I pay for my stay in a bedbug-infested hotel?”

Travelers are turning to credit-card disputes when other routes to a refund have failed

Could disputing a credit-card charge solve your next travel problem?
Read more “Travelers are turning to credit-card disputes when other routes to a refund have failed”

What does “making it better for everyone” really mean?

It’s that time of year when everyone makes a resolution. Here’s ours.
Read more “What does “making it better for everyone” really mean?”

Here’s to new beginnings

Christopher Elliott at the German Clock Museum. Photo by Aren Elliott.
Christopher Elliott at the German Clock Museum. Photo by Aren Elliott.
I’ve published this site since 1997, which is half an eternity on the Internet.

You’ve seen features come and go, from my first foray into travel commentary — as ABCNews.com’s Crabby Traveler — to my adventures in mainstream media columnizing at The New York Times, Washington Post and USA Today.

If you’ve followed this site, you know that the only constant is change. But today’s changes are so significant that they merit their own story.
Read more “Here’s to new beginnings”