I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

Travelers are turning to credit-card disputes when other routes to a refund have failed

Could disputing a credit-card charge solve your next travel problem?
Read more “Travelers are turning to credit-card disputes when other routes to a refund have failed”

What does “making it better for everyone” really mean?

It’s that time of year when everyone makes a resolution. Here’s ours.
Read more “What does “making it better for everyone” really mean?”

Here’s to new beginnings

Christopher Elliott at the German Clock Museum. Photo by Aren Elliott.
Christopher Elliott at the German Clock Museum. Photo by Aren Elliott.
I’ve published this site since 1997, which is half an eternity on the Internet.

You’ve seen features come and go, from my first foray into travel commentary — as ABCNews.com’s Crabby Traveler — to my adventures in mainstream media columnizing at The New York Times, Washington Post and USA Today.

If you’ve followed this site, you know that the only constant is change. But today’s changes are so significant that they merit their own story.
Read more “Here’s to new beginnings”