When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. “I’m still waiting for a refund from Hotels.com”
It’s complaints season in the travel industry, as Adeodata Czink will tell you. “Don’t let them ignore your travel complaint. Here’s how.”
Could disputing a credit-card charge solve your next travel problem?
“Travelers are turning to credit-card disputes when other routes to a refund have failed”
It’s that time of year when everyone makes a resolution. Here’s ours.
“What does “making it better for everyone” really mean?”
I’ve published this site since 1997, which is half an eternity on the Internet.
You’ve seen features come and go, from my first foray into travel commentary — as ABCNews.com’s Crabby Traveler — to my adventures in mainstream media columnizing at The New York Times, Washington Post and USA Today.
If you’ve followed this site, you know that the only constant is change. But today’s changes are so significant that they merit their own story.
“Here’s to new beginnings”