Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?
When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?
David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
You’ve seen features come and go, from my first foray into travel commentary — as ABCNews.com’s Crabby Traveler — to my adventures in mainstream media columnizing at The New York Times, Washington Post and USA Today.
If you’ve followed this site, you know that the only constant is change. But today’s changes are so significant that they merit their own story.
Tim Carpenter thought he had done everything he could to avoid a frivolous damage claim on his rental minvan.
He took pictures of his vehicle before he picked it up and after he returned it. He noted every pre-existing scratch and dent in the paperwork.
But he thought wrong.
An Alamo representative at Orlando International Airport informed him that “none of that mattered” when he brought the minivan back and that his vehicle, which had a small scratch on the rear bumper, would be processed by the company’s claims department.
When it comes to fixing travel problems, every happy ending isn’t necessarily a Hollywood ending. Consider the case of Samantha McCormick, a 23-year-old Hotwire customer whose car rental rate unexpectedly doubled.
McCormick turned to me to fix the problem, but now she’s at a crossroads and needs your help. I’ll get to the proposed resolution in a second. But first, a few words about compromises, and, of course, the details of her story.
As I mentioned at the start of this post, there are varying degrees of happy endings. A company will sometimes admit partial liability and offer to meet you halfway on compensation. These can be some of the hardest cases to wrap up, because no one likes a partial victory.
Often, travelers will walk away from a perfectly adequate settlement agreement on principle.
Is that what McCormick is about to do?
