When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. “I’m still waiting for a refund from Hotels.com”
It’s complaints season in the travel industry, as Adeodata Czink will tell you. “Don’t let them ignore your travel complaint. Here’s how.”
Sometimes a company goes above and beyond what we think is a fair resolution to a consumer’s request. Andrew Tressler’s case is an example of this largess, and I am happy to report how WOW Air recently handled his situation. “WOW! You have a heart”
Could disputing a credit-card charge solve your next travel problem?
“Travelers are turning to credit-card disputes when other routes to a refund have failed”