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Elliott Report

Elliott Report

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RESOLUTION

Here is a 70-word excerpt: Becky Taylor was excited for the P!nk concert she spent over $600 on tickets for. But when she arrived, her view was completely obstructed by foul-ball nets and camera equipment. She reached out to Ticketmaster asking for a refund, but they refused. I assisted Becky in her case against Ticketmaster by contacting them on her behalf. After reviewing her documentation showing the obstructed view, they finally agreed to fully refund her tickets. Persistence pays off!

I couldn’t see P!nk because of a foul-ball net. Can I get a refund from Ticketmaster?

January 6, 2025January 5, 2024 by Christopher Elliott

Becky Taylor’s view at a P!nk concert is obstructed by a foul-ball net. She wants her money back from Ticketmaster. Does she have a case?

Categories Problem Solved
The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

October 27, 2023September 25, 2023 by Christopher Elliott

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

Categories The Travel Troubleshooter
Angela's $200 Amazon gift card vanished. Refunds went awry, promises broken. Will Angela ever see her money?

I want my stolen $200 gift card back from Amazon. Can you help me?

June 19, 2024August 30, 2023 by Christopher Elliott

Angela Hoo orders a $200 gift card from Amazon, but it’s stolen from her doorstep. Amazon offers a refund, but then it refunds the wrong card. How can she fix this?

Categories Problem Solved
Noah Finkel thinks he might be on Alamo's dreaded Do Not Rent list, but he can't get a straight answer -- or rent a car. How do you find out?

I might be on Alamo’s Do Not Rent list. Can you find out?

December 16, 2024August 14, 2023 by Christopher Elliott

Noah Finkel thinks he might be on Alamo’s dreaded Do Not Rent list, but he can’t get a straight answer — or rent a car. How do you find out?

Categories The Travel Troubleshooter
When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

CLEAR almost made us miss our flight. I want an apology!

December 5, 2023July 26, 2023 by Christopher Elliott

When Russ Higgins and his family try to use CLEAR, a security screening service, to verify their identities at the airport, they find a long line and almost miss their flight. What does CLEAR owe them?

Categories Problem Solved
After Debbie Schembri's brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?

My brother died. Can I get a refund from GoToGate for my airline tickets?

January 19, 2024June 23, 2023 by Christopher Elliott

After Debbie Schembri’s brother dies, she cancels her Alaska vacation. Can she get a refund for her airline tickets?

Categories The Travel Troubleshooter
Learn how to navigate and recover from Zelle mistakes, including sending funds to the wrong person, through effective dispute processes and timely actions.

Sent money to the wrong person through Zelle? Here’s how to get it back

June 26, 2024May 28, 2023 by Christopher Elliott

Chuck Brown sent money to the wrong person through Zelle. Will he ever get it back?

Categories Advocacy, Featured
Discover the challenges faced by Kierra Knox with T-Mobile promotions, reinstatement issues, and being blocked on social media.

T-Mobile won’t honor its promotions. What can I do?

January 19, 2024May 16, 2023 by Christopher Elliott

When T-Mobile mysteriously unenrolls Kierra Knox from three promotions, he tries to reinstate the offers. Then T-Mobile blocks him on social media. What’s going on?

Categories Featured, Problem Solved
This article discusses a traveler's experience with a non-functioning Allstate Rewards gift card on a Princess cruise and how it was resolved.

My Allstate Rewards gift card didn’t work on my Princess cruise

January 19, 2024May 9, 2023 by Christopher Elliott

David Marsh encountered a frustrating problem while on his Princess Cruise – his Allstate Rewards gift card, worth $1,800, didn’t work. Both the cruise line and Allstate Rewards blamed each other for the issue, leaving David stranded in the middle.

Categories Featured, The Travel Troubleshooter
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

I’m still waiting for a refund from Hotels.com

May 8, 2025July 21, 2017 by Christopher Elliott

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.

Categories The Travel Troubleshooter
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