We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?

When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. Read more “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”

A wacky thing happened on the way to the forums

There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that. Read more “A wacky thing happened on the way to the forums”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

This traveler gets exactly what she requested — and then rejects the resolution

Beverly Murphy wants American Airlines to honor her reservation and assign her the premium economy seat she paid for. Can our advocates persuade American to give Murphy her preferred seat? Read more “This traveler gets exactly what she requested — and then rejects the resolution”