We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?

When Ericka Wilson and her sister plan a girls’ getaway to San Juan, they aren’t expecting grand luxury at their Airbnb rental — but they do expect to be able to lock the front door. Now they want a refund after their three-hour stay. Read more “We didn’t feel safe in our rental. Shouldn’t Airbnb refund our money?”

I’m still waiting for a refund from Hotels.com

When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing. Read more “I’m still waiting for a refund from Hotels.com”

Don’t let them ignore your travel complaint. Here’s how.

It’s complaints season in the travel industry, as Adeodata Czink will tell you. Read more “Don’t let them ignore your travel complaint. Here’s how.”

Travelers are turning to credit-card disputes when other routes to a refund have failed

Could disputing a credit-card charge solve your next travel problem?
Read more “Travelers are turning to credit-card disputes when other routes to a refund have failed”

What does “making it better for everyone” really mean?

It’s that time of year when everyone makes a resolution. Here’s ours.
Read more “What does “making it better for everyone” really mean?”