Has the TSA become its own worst enemy?

You don’t have to read the 59-page congressional report on the Transportation Security Administration’s shortcomings, released on the 11th anniversary of 9/11, to conclude the agency has “become its own worst enemy.”
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Do car rental companies make it too hard to report pre-existing damage?

Question: Please help me with a bogus damage charge by Alamo. We picked up our car in Kona, Hawaii, at dusk and saw numerous small dents and dings and scratches on the vehicle. We couldn’t find a form to report the damage.
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Delusional airline industry pats itself on the back for “amazing” customer service

wreckLook up the word “delusional” in the dictionary and you’ll see a plane and the address of the Air Transport Association in Washington.

Case-in-point: the just-released annual economic report (PDF), which puts the airline trade group in the same league as the tobacco industry lobbyists of years ago that peddled lies and half-truths to an unsuspecting public.
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Which airline kept passengers trapped on the tarmac nearly six hours?

blueThat would be JetBlue Airways, according to the latest Transportation Department figures.

Flight 12 from New York to Syracuse was delayed on the tarmac 328 minutes on June 26, which makes it the tarmac delay winner — or perhaps it’s more accurate to say loser — of the month.

The overall number of flights with excessive delays remains small. In June, which is the most recent month for which numbers are available, .0499 percent of scheduled flights had tarmac delays of three hours or more, up from .0064 percent the previous month. There were 42 flights with tarmac delays of four hours or more in June.

Here’s the breakdown:
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