“What should I do now?”

Damir Enaliev needs help.

I’ve tried. I contacted his car rental company in Newark after it dinged him with a $1,125 bill for damages he claims he didn’t inflict on his vehicle. Not only did the company ignore my efforts; it’s now demanding he pay up immediately, or it will send the bill to a collections agency.
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Help! My rental car is covered with dings

Why is Stacey Sproul’s rental car covered with dings? And why is she now being charged for the damage? This sounds like a job for the Travel Troubleshooter.
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I reserved two cars, but I picked up the wrong one

KC Egan reserved two cars on Priceline for the same time. She prepaid for one. The other was a simple, fully cancelable reservation.

She picked up the wrong car and now she wants me to help her get a refund for the other one.

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Hertz gave away his car — does he deserve any compensation?

Stephen Ballard’s plane arrived late in Stuttgart, Germany. Six hours late. Read more “Hertz gave away his car — does he deserve any compensation?”

Hey United, where’s the refund you promised for our rental car?

Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it as far as Newark.
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