Your consumer rights are disappearing. Here’s how to protect yourself now.

It’s not your imagination. Your consumer rights are vanishing.

Not a day seems to go by that you don’t see news of another consumer regulation being dismantled, a law coming undone, an anti-consumer executive order being signed. Read more “Your consumer rights are disappearing. Here’s how to protect yourself now.”

As airlines try to monetize seat assignments, are disabled passengers being left behind?

Flying with a disability is never easy, but in the past, airlines have lightened the burden a little by offering passengers such as Scott Nold advance seat assignments. Read more “As airlines try to monetize seat assignments, are disabled passengers being left behind?”

EU’s new rental car rules could be signpost for US

If you rent a car in Europe this summer, you might notice a few changes. Pay attention to them. They could be coming to America soon. Read more “EU’s new rental car rules could be signpost for US”

Transportation department taps brakes on proposed regulation requiring disclosure of airline fees

The U.S. Transportation Department surprised the travel world last month by suspending the creation of an important new consumer-protection regulation. Read more “Transportation department taps brakes on proposed regulation requiring disclosure of airline fees”

Should airlines be re-regulated?

The days of a freewheeling, lightly regulated airline industry, in which a carrier can charge whatever fees and fares it pleases, may be nearing an end.

A confluence of events is pressuring government regulators to take action that, depending on your point of view, will make air travel less expensive or interfere with a free market, driving ticket prices higher.
Read more “Should airlines be re-regulated?”

Will a new law force cruise lines to better report onboard crime?

Brian Jackson/Shutterstock
Brian Jackson/Shutterstock
The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.

But dive into the bill, and it delivers a little shock to both passengers and the cruise industry. For travelers, it’s the surprise that, thanks to a legal loophole, cruise lines and the federal government currently don’t do what the new law would require, including publicly reporting every alleged and significant crime committed aboard cruise ships. It’s also a troubling reminder that at sea, you don’t have the same rights as on land.
Read more “Will a new law force cruise lines to better report onboard crime?”

What’s wrong with air travel?

What’s your biggest airline problem?

That’s a question I ask almost every day, and it’s coincidentally one that a new Transportation Department panel is trying to answer.
Read more “What’s wrong with air travel?”