Can you trust Bounce with your luggage?
When Lauren Labadie used an app called Bounce to find a place to store her bags in Marseille, France, she had every reason to believe she could trust Bounce — and that she’d see her luggage when she returned.
REFUND
StubHub couldn’t deliver my Rod Stewart tickets. Am I owed any compensation?
Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?
There’s another guest in our vacation rental! Can we get a refund, please?
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
Viator problem: I paid extra for my Eiffel Tower tour. Can I get my money back?
After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes — and then no. How do you resolve this Viator problem?
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
SeatGeek ticket problem: They couldn’t deliver my football game tickets — can I get my money back for travel expenses?
If you have a SeatGeek ticket problem, how much does the company have to do to make things right?
Lufthansa screwed up my flights to India. Do I deserve compensation?
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?
My Boost Mobile card doesn’t work! Can I get a refund from Target?
When Margarita Medina buys a SIM card from Boost Mobile from Target, it doesn’t work on her phone. Now she wants her $50 back. Can she get it?
A Booking.com booking blunder! Can I get a full refund for this flight?
Can an online travel agency keep your money after making a reservation you didn’t want? Booking.com just did it to one of our readers.