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Elliott Report

Elliott Report

  • Home
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REFUND

Avis broadsides Gena Ettinger when it adds her to the company's Do Not Rent list. How does she get unbanned?

I’m on Avis’ Do Not Rent list. How do I get off?

September 23, 2025October 16, 2023 by Christopher Elliott

Avis broadsides Gena Ettinger when it adds her to the company’s Do Not Rent list. How does she get unbanned?

Categories The Travel Troubleshooter
Ling Lu Yamaki navigated a $28,000 timeshare entanglement with Hilton Grand Vacations after feeling misled. Her journey uncovers the intricacies of timeshare agreements, the importance of consumer rights, and the unexpected twists in resolving such disputes. This tale serves as a cautionary lesson for anyone considering or trying to exit a timeshare.

How do you get out of a $28,000 timeshare mistake? Definitely not like this

May 11, 2026October 13, 2023 by Christopher Elliott

Ling Lu Yamaki wanted to get out of her timeshare with Hilton Grand Vacations after she discovered a serious problem with it.

Categories Advocacy, Popular
I bought seven tickets to a recent Vegas Golden Knights game through Ticketmaster. Ticketmaster confirmed my order, and my tickets were in my account an hour later. When game time rolled around, I pulled up my account to scan my tickets, and they were no longer there.

My Vegas Golden Knights tickets disappeared. Why won’t Ticketmaster refund them?

December 7, 2023October 10, 2023 by Christopher Elliott

One minute, Adam Edikauskas has tickets to a Vegas Golden Knights hockey game. The next moment, the tickets vanished from his account. Why won’t Ticketmaster refund his money?

Categories Problem Solved
Breeze Airways lost my family's checked luggage on a flight from Los Angeles to Jacksonville, Fla. It's been four days, and we've had no update from Breeze. Plus, there's no way to get in touch with the airline

Breeze Airways lost our bags. Can you help me find them?

October 16, 2023October 9, 2023 by Christopher Elliott

Breeze Airways loses Benjamin Wallis’s luggage and won’t answer his calls. How can he get his bags back?

Categories The Travel Troubleshooter
The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

This Vacasa rental is a dump. Can I get my money back?

October 27, 2023September 25, 2023 by Christopher Elliott

The vacation rental Carol Wilson books for her group through Vacasa is infested with rats and insects. Vacasa offers to refund one night. Can they get all of their money back?

Categories The Travel Troubleshooter
Joe King struggles with Samsung to refund a discontinued security kit. Persistence -- and a little consumer advocacy -- lead to resolution.

Can I get my money back for this Samsung ADT starter security kit?

May 10, 2024September 20, 2023 by Christopher Elliott

Samsung offers Joe King a refund for his home security starter kit, but then refuses to pay him. Can it do that?

Categories Problem Solved
American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn't it refunding the fare difference?

American Airlines downgraded us. Can I get the fare difference refunded?

June 11, 2025September 18, 2023 by Christopher Elliott

American Airlines downgrades Thomas Sennett and his family to economy class on their flights from Boston to Phoenix. Why isn’t it refunding the fare difference?

Categories The Travel Troubleshooter
Laura's wine cooler ordeal with Sollevare continues. Stuck between two giants, will justice prevail? Find out now.

Hey Lowe’s, my Sollevare wine cooler doesn’t work! Can I get a refund?

January 19, 2024September 12, 2023 by Christopher Elliott

Laura Lowry’s Sollevare wine cooler doesn’t work, and neither does the replacement. Who does she talk to about a refund?

Categories Problem Solved
When Michael Kivel had to cancel his car rental reservation with Avis due to an illness, he expected a prompt refund. However, the process turned out to be more complicated than anticipated. Despite initially cancelling his reservation online and subsequently receiving an email confirmation of a $1,016 refund, the money remained elusive.

Avis promised me a refund of $1,016 — so where is it?

June 21, 2024September 11, 2023 by Christopher Elliott

What happened to Michael Kivel’s refund from Avis? The company promised him his money after he had to cancel his car rental reservation. Is the money lost?

Categories The Travel Troubleshooter
Mary Anne Morgan wants a Booking.com refund after the online agency charges her twice. Why won't the company help her?

Billed twice for my hotel room. Where’s my Booking.com refund?

April 26, 2025September 4, 2023 by Christopher Elliott

When Mary Anne Morgan stays at a boutique hotel, her online travel agency charges her twice. Can she get one of the payments back, or does Booking.com get to keep it?

Categories The Travel Troubleshooter
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