If you think loyalty programs are a win-win, meet Elizabeth Poon. She doesn’t feel like much of a winner right now.
Just when you thought you’d seen it all, they’ve done it again.
Here’s the latest outrage, courtesy of Josh Dare. He booked five tickets to Europe on United Airlines (sigh, yes — United Airlines) and then had the audacity to purchase a sixth ticket using points earned through his credit card.
Well, no one’s perfect.
When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.
When Donna Larkin booked a room at the Hotel Ashbourne Marriott last year, she had no way of knowing it was about to change owners.
Every week or so I get a complaint about the elusive nature of loyalty programs.
Here’s a type of case that crosses my desk often, and to which I almost always say “no.” But should I?
