Caesars Entertainment Total Rewards program took all of my points

Scott Gillette took a gamble with his Caesars Entertainment Total Rewards points — and lost.

He waited until the last minute to make a purchase that should have kept his account in good standing. However, the company claims the clock ran out for Gillette and his points. But did it? Read more “Caesars Entertainment Total Rewards program took all of my points”

Silly travel rules we hope will end in 2017

If the consumer-unfriendly ticketing restrictions quietly added by the three major domestic airlines this year don’t win the Worst New Travel Rules of 2016 award, they’re definitely strong contenders. Read more “Silly travel rules we hope will end in 2017”

So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points

If you think loyalty programs are a win-win, meet Elizabeth Poon. She doesn’t feel like much of a winner right now. Read more “So you wanna stay at the Intercontinental Thalasso Spa Bora Bora? Not with your rewards points”

I canceled my hotel room but American Express refuses to refund my points

Mary Lee Keane’s case against American Express should have been a slam dunk. Instead, it’s a “case dismissed.” Read more “I canceled my hotel room but American Express refuses to refund my points”

They warned me my points would expire, then they disappeared — can you help retrieve them?

David Bayer’s Hyatt points are gone forever. Read more “They warned me my points would expire, then they disappeared — can you help retrieve them?”