Why bad passengers are good for you

When it comes to air travel, maybe good really is bad.

That’s not airline industry doublespeak. You know, as in: Surprise fees and sky-high fares, which passengers consider bad, are actually good for you because they’re good for an airline. I mean it literally. The increase in bad behavior by your fellow passengers is good. Read more “Why bad passengers are good for you”

Improving travel, one good idea at a time

The aftermath of the Emirates Airlines Flight 521 crash in Dubai on Aug. 3 was one of this summer’s most shocking visuals.
Read more “Improving travel, one good idea at a time”

How do fellow fliers annoy each other? Let’s count the ways.

Airline passengers are pushing each other’s buttons more than ever, mostly because there are more buttons than ever to push — literally. Read more “How do fellow fliers annoy each other? Let’s count the ways.”

Should cruise lines take a hard line on late customers?

Don’t miss the boat. Read more “Should cruise lines take a hard line on late customers?”

Putting entitled travelers in their place

They’re spoiled. They’re demanding. And they’re ruining travel for everyone else.

Don’t take my word for it. That’s what employees say about these guests, who they derisively call “silver spoon” travelers.

Wait, did I just say “ruin” travel? Well, yeah.
Read more “Putting entitled travelers in their place”