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Elliott Report

Elliott Report

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PARIS

Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?

StubHub couldn’t deliver my Rod Stewart tickets. Am I owed any compensation?

June 9, 2025February 28, 2025 by Christopher Elliott

Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?

Categories Problem Solved
After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes -- and then no. How do you resolve this Viator problem?

Viator problem: I paid extra for my Eiffel Tower tour. Can I get my money back?

March 2, 2025February 21, 2025 by Christopher Elliott

After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes — and then no. How do you resolve this Viator problem?

Categories Problem Solved
Learn from Terri Taylor's Airbnb misadventure in Paris. Discover what to do if you ever get locked out of your rental.

Locked out of your Airbnb? Here’s how to get back in

January 7, 2025October 21, 2024 by Christopher Elliott

If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.

Categories Advocacy
Scarlett Kelly’s Paris vacation rental turned into a nightmare when a $300 damage deposit and a missed check-in window led to her being marked a no-show. Booking.com sided with the rental owner, who kept her money despite Kelly’s claims she was there on time. Now, Kelly is fighting back, alleging fraud, breach of contract, and even obstruction of justice. Should Booking.com refund Kelly, or is this a lesson in reading the fine print? With a $100 refund offer on the table, Kelly refuses to back down.

She lost her Paris vacation rental on a technicality — should I take this case? 

February 7, 2025October 14, 2024 by Christopher Elliott

Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.

Categories Advocacy

A ‘deceptive’ Airbnb rental in Paris

February 5, 2024September 18, 2015 by Christopher Elliott

Sharon Shaughnessy’s airbnb apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. She deserve a full refund?

Categories The Travel Troubleshooter
Even if the vacation club she bought didn't work out, and even if the trip to Hawaii never materialized, she figured she'd always have Paris.

They promised us Paris, but $18,000 later …

January 29, 2024September 29, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Something tells me Fatima from the front desk of the Hôtel du Triangle d'Or wants me to mind my own business, and I will.

What to do about that nonrefundable refundable hotel rate in Paris

January 27, 2024July 29, 2014 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn't have a reservation. Her online travel agency won't help her.

Hotels.com left me in Paris sans hotel

January 26, 2024January 3, 2014 by Christopher Elliott

When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?

Categories The Travel Troubleshooter
They'd made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room

A perfect Paris vacation foiled by a flagging flap — what can I do?

January 22, 2024October 15, 2012 by Christopher Elliott

It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They’d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.

Categories Commentary
Patrick Kerr booked a Paris hotel through Travelocity at a rate of 10 euros per night, but the hotel later raised it to 100 euros.

Paris for 10 euros a night — uh, make that 100 euros

January 19, 2024September 16, 2010 by Christopher Elliott

Patrick Kerr books a hotel in Paris for the unbelievable rate of 10 euros a night. Turns out it’s a mistake – the rate is off by a decimal point. His online agency promises a refund, but sends him a voucher, instead. What should Kerr do?

Categories The Travel Troubleshooter

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