Warning: You need a valid passport to take your dream vacation to Paris

Shelly Clements and her husband recently headed to the airport to take off on their long-awaited trip to Paris. There was just one problem. In all the planning, she had neglected to check the passport requirements for travel — and the news wasn’t good at the check-in counter. Read more “Warning: You need a valid passport to take your dream vacation to Paris”

This WOW air refund case will really make you say, “Wow!”

The morning James Gilmore and his family were scheduled to fly home from Paris, he received an email from WOW air telling him their flight was canceled. The next available flight was five days later. For a variety of reasons, the family needed to be home before then. He called WOW customer service which told him he could book a flight with another airline and WOW air would reimburse the cost. So why is he still waiting for this WOW air refund? Read more “This WOW air refund case will really make you say, “Wow!””

Oh, you wanted electricity with your VRBO rental?

When Jason Burns and his family arrive at their Parisienne houseboat rental, they are shocked to find that it is missing one important element: electricity. Surely this qualifies the clan for a VRBO refund. Or does it? Read more “Oh, you wanted electricity with your VRBO rental?”

Help, my Expedia airline ticket didn’t work in Paris

Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing? Read more “Help, my Expedia airline ticket didn’t work in Paris”

I just wanted to fly home from Paris. Why was my ticket invalid?

When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back? Read more “I just wanted to fly home from Paris. Why was my ticket invalid?”