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PARIS

After Aer Lingus canceled James Jones's $5,246 flight, it only refunded $4,502. The airline ignored his repeated emails about the $744 shortage, violating EU law. After an advocate intervened, Aer Lingus finally paid the missing money.

Aer Lingus withholds a full refund after a flight cancellation. What should I do? 

December 2, 2025November 19, 2025 by Christopher Elliott

After Aer Lingus cancels James Jones’ flight from Paris to Philadelphia, he requests a full refund. The airline shorts him by $744 and then it stops responding to his emails. What can he do to get the money back?

Categories The Travel Troubleshooter
Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?

StubHub couldn’t deliver my Rod Stewart tickets. Am I owed any compensation?

October 14, 2025February 28, 2025 by Christopher Elliott

Joe Barrett and his fiancee fly to Paris for a Rod Stewart concert. But their e-tickets for the show never make it. Should StubHub compensate him for the missed show?

Categories Problem Solved
After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes -- and then no. How do you resolve this Viator problem?

Viator problem: I paid extra for my Eiffel Tower tour. Can I get my money back?

March 2, 2025February 21, 2025 by Christopher Elliott

After David Fisher spends an extra 60 euros to get on a rescheduled Eiffel Tower tour, he wants to know if he can get a refund. Viator says yes — and then no. How do you resolve this Viator problem?

Categories Problem Solved
Learn from Terri Taylor's Airbnb misadventure in Paris. Discover what to do if you ever get locked out of your rental.

Locked out of your Airbnb? Here’s how to get back in

November 9, 2025October 21, 2024 by Christopher Elliott

If you ever get locked out of your Airbnb rental, you’ll want to know about Terri Taylor’s misadventure with her apartment in Paris. It’s a doozy.

Categories Advocacy
Scarlett Kelly’s Paris vacation rental turned into a nightmare when a $300 damage deposit and a missed check-in window led to her being marked a no-show. Booking.com sided with the rental owner, who kept her money despite Kelly’s claims she was there on time. Now, Kelly is fighting back, alleging fraud, breach of contract, and even obstruction of justice. Should Booking.com refund Kelly, or is this a lesson in reading the fine print? With a $100 refund offer on the table, Kelly refuses to back down.

She lost her Paris vacation rental on a technicality — should I take this case? 

February 7, 2025October 14, 2024 by Christopher Elliott

Scarlett Kelly paid for a vacation rental in Paris through Booking.com, but she never got to stay in it. Booking.com wants to keep her money on what appears to be a technicality.

Categories Advocacy

A ‘deceptive’ Airbnb rental in Paris

February 5, 2024September 18, 2015 by Christopher Elliott

Sharon Shaughnessy’s airbnb apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. She deserve a full refund?

Categories The Travel Troubleshooter
Even if the vacation club she bought didn't work out, and even if the trip to Hawaii never materialized, she figured she'd always have Paris.

They promised us Paris, but $18,000 later …

January 29, 2024September 29, 2014 by Christopher Elliott

… Read more

Categories Should I Take The Case?
Something tells me Fatima from the front desk of the Hôtel du Triangle d'Or wants me to mind my own business, and I will.

What to do about that nonrefundable refundable hotel rate in Paris

January 27, 2024July 29, 2014 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?
When Judi McManigal arrives at her hotel in Paris, she discovers she doesn't have a reservation. Her online travel agency won't help her.

Hotels.com left me in Paris sans hotel

January 26, 2024January 3, 2014 by Christopher Elliott

When Judi McManigal arrives at her hotel in Paris, she discovers she doesn’t have a reservation. Her online travel agency won’t help her. Is she stuck with the bill?

Categories The Travel Troubleshooter
They'd made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room

A perfect Paris vacation foiled by a flagging flap — what can I do?

January 22, 2024October 15, 2012 by Christopher Elliott

It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They’d made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.

Categories Commentary
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