Jennifer Waters recently booked an air and hotel vacation package through Orbitz. But just days before her family was set to leave, she discovered that Orbitz had made a significant switch to the flight part of the package. How significant? Very. The change left the family with a nonrefundable hotel in Tahiti… but a flight to Aruba.
Now the trip is impossible, and Waters is asking the Elliott Advocacy team for help. Can we figure out what’s going on here?
Question
We had a vacation to Tahiti booked through Orbitz. My husband called Orbitz to see how much it would cost to change the trip to Aruba. He was just gathering information. But then Orbitz made the switch to our flights without our permission.
Even worse, Orbitz only switched the flight — not the hotel. Now we have a flight to Aruba, but a nonrefundable hotel in Tahiti. I have tried numerous times to get this corrected with absolutely no help. I’ve done this through phone calls, emails, Facebook Messenger, and the Orbitz website chat.
