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Elliott Report

Elliott Report

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OFFER

Continental Airlines made her a promise: The frequent flier miles she'd earned from her business travel wouldn't expire.

The rise of the insincere travel offer – and what to do about it

January 29, 2024October 4, 2014 by Christopher Elliott

Continental Airlines made her a promise: The frequent flier miles she’d earned from her business travel wouldn’t expire.

Categories Commentary
The travel industry is infatuated with the word "free,". Don't believe me? Then feel free to ask anyone who has taken advantage.

Warning! These “free” travel offers can really cost you

January 27, 2024August 16, 2014 by Christopher Elliott

… Read more

Categories Commentary
Sprint promises Jennifer Thomas a discount, but it doesn't come through. Can she force the phone company to honor its word?

A little disconnect on Sprint’s discount offer

January 27, 2024August 14, 2014 by Christopher Elliott

… Read more

Categories Problem Solved
Gary Wiener's question comes along only once in a blue moon. Did United Airlines overcompensate him after a recent flight delay?

Did United Airlines overcompensate this passenger?

January 26, 2024April 29, 2014 by Christopher Elliott

… Read more

Categories Is This Enough Compensation?

The unauthorized guide to fine print, holiday edition

January 26, 2024December 25, 2013 by Christopher Elliott

When Ben Blout invoked a big-box store’s “low price promise” after discovering a lower price on his merchandise, he learned something customers rediscover every holiday shopping season: some restrictions apply.

Categories Problem Solved
Steve Schuster signs up for Verizon service after it offers a bonus of $200 in prepaid Visa gift cards. Verizon is refusing to pay. What now?

Verizon won’t honor its “Triple Play” gift card offer

January 23, 2024August 1, 2013 by Christopher Elliott

Steve Schuster signs up for Verizon service after it offers a bonus of $200 in prepaid Visa gift cards. But the plastic is never delivered, and now Verizon is refusing to pay. What now?

Categories Problem Solved
That wasn’t Citi’s come-on when it asked Jerry if he was interested in an affinity card that would help him collect American Airlines miles.

Who benefits the most from your airline affinity card? (That’s not a trick question)

January 22, 2024June 28, 2012 by Christopher Elliott

Hey buddy, wanna sign up for a credit card?

Categories Commentary

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