Cancellation denial called “arbitrary and unfair” — but is it wrong?

Selma Sobelman wants to know. She booked a Panama Canal cruise through Overseas Adventure Travel, with the understanding that she’d have 30 days to cancel her trip, if necessary. But when she called the whole thing off, she learned the truth.

“We were told we would lose our deposits,” she says.

Did OAT misinform Sobelman when she made the original booking, and if so, should it refund her $500 deposit?

We received “Cancellation Claim” Forms from Trip Mate, which said we could only be reimbursed for reasons of death or illness. None of
this was disclosed to us at the time of booking. My friend is 85 years old and I am 78.

We feel this is an arbitrary and unfair way to do business. Could you help us with this?

Read more “Cancellation denial called “arbitrary and unfair” — but is it wrong?”

Socked for my friend’s single supplement

africaQuestion: I need your help getting a refund for a single supplement that I don’t think I should have to pay. With a friend, I recently booked an Africa trip through Overseas Adventure Travel. We’re both in our mid-60s, so I bought trip insurance.

My friend, with the philosophy of “if anything bad happens, I’ll pay for it,” did not. Two weeks before we were supposed to leave, I started getting back pains and my doctor recommended that I not take this trip. My insurance company reimbursed me in full.

My problem is that when I notified Overseas Adventure Travel of my cancellation, they demanded that my friend pay a $375 single supplement, and if she didn’t, they threatened to cancel her trip that day. I paid the supplement, since she was out of town.

My friend asked Overseas Adventure Travel to refund the supplement, but it refuses. What should I do? — Sue Koopman, San Francisco

Answer: It was nice of you to cover your friend’s single supplement. It was not nice of Overseas Adventure Travel to threaten to cancel her trip unless you forked over another $375.
Read more “Socked for my friend’s single supplement”