Cancellation denial called “arbitrary and unfair” — but is it wrong?

Selma Sobelman wants to know. She booked a Panama Canal cruise through Overseas Adventure Travel, with the understanding that she’d have 30 days to cancel her trip, if necessary. But when she called the whole thing off, she learned the truth.

“We were told we would lose our deposits,” she says.

Did OAT misinform Sobelman when she made the original booking, and if so, should it refund her $500 deposit?

We received “Cancellation Claim” Forms from Trip Mate, which said we could only be reimbursed for reasons of death or illness. None of
this was disclosed to us at the time of booking. My friend is 85 years old and I am 78.

We feel this is an arbitrary and unfair way to do business. Could you help us with this?

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