Attention! Don’t be a no-show to pick up your prepaid car rental

If at first you can’t cancel a prepaid car rental, try, try again until you succeed. Otherwise, you risk being deemed a “no-show” and charged for the car. Read more “Attention! Don’t be a no-show to pick up your prepaid car rental”

My Maui condo didn’t have central air. How about a refund?

Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit. Read more “My Maui condo didn’t have central air. How about a refund?”

Did Hotels.com bamboozle this traveler?

Tina Landess Petrich thinks Hotels.com “bamboozled” her. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total.

Has she been the victim of a scam? Read more “Did Hotels.com bamboozle this traveler?”

British Airways won’t give me proof that my ticket was nonrefundable

After a terrorist attack in London, Kelly Bukaty cancels her British Airways flight. But her travel insurance company won’t reimburse her airfare without proof that her ticket was nonrefundable. Can our advocates help Bukaty get British Airways to provide documentation to resolve her insurance claim? Read more “British Airways won’t give me proof that my ticket was nonrefundable”

I couldn’t get to my vacation rental during the hurricane. I want a refund

When Gary Molinaro and his friends booked a vacation home on the coast of South Carolina, they weren’t anticipating any problems. But then Hurricane Irma started churning toward the mainland and the group decided to cancel. This must be a valid reason for a refund. Right? Read more “I couldn’t get to my vacation rental during the hurricane. I want a refund”

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