If at first you can’t cancel a prepaid car rental, try, try again until you succeed. Otherwise, you risk being deemed a “no-show” and charged for the car. “Attention! Don’t be a no-show to pick up your prepaid car rental”
Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit. “My Maui condo didn’t have central air. How about a refund?”
Tina Landess Petrich thinks Hotels.com “bamboozled” her. She contacted our advocacy team after she booked a two-night stay in Venice at a special nonrefundable rate. But “seconds” after she pressed confirm, she noticed hefty additional fees included in the total.
Has she been the victim of a scam? “Did Hotels.com bamboozle this traveler?”
When Gary Molinaro and his friends booked a vacation home on the coast of South Carolina, they weren’t anticipating any problems. But then Hurricane Irma started churning toward the mainland and the group decided to cancel. This must be a valid reason for a refund. Right? “I couldn’t get to my vacation rental during the hurricane. I want a refund”
When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? “I thought I was paying for checked luggage, not priority boarding”