I thought I was paying for checked luggage, not priority boarding

When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? Read more “I thought I was paying for checked luggage, not priority boarding”

Hello, relaxation? Not with this Booking.com reservation

Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? Read more “Hello, relaxation? Not with this Booking.com reservation”

Accidentally booked 10 nonrefundable nights instead of one on Expedia

Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error? Read more “Accidentally booked 10 nonrefundable nights instead of one on Expedia”

“I was hoping a supervisor would feel sorry for me”

Ethan Jones threw himself on the mercy of the court and lost. Read more ““I was hoping a supervisor would feel sorry for me””

“Finally, if all the above fails …”

If Charles Friedman had gone anywhere else, he would have received a flat-out rejection. After all, he was asking Southwest Airlines for a full refund of his plane tickets from Hartford to Orlando because he wasn’t “up to” traveling during the holidays.
Read more ““Finally, if all the above fails …””