When Mary Lou Hartline buys an American Airlines ticket, she inadvertently pays extra for priority boarding instead of checked bags. Can she undo the mistake? “I thought I was paying for checked luggage, not priority boarding”
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money? “Hello, relaxation? Not with this Booking.com reservation”
Roland Tognazzini pushes the wrong key when he reserves a room through Expedia and ends up with nine extra unwanted rooms. They’re nonrefundable. Is there any way to fix the error? “Accidentally booked 10 nonrefundable nights instead of one on Expedia”
Vicki Berkus wants to know how nonrefundable “nonrefundable” airline and cruise tickets really are.
Actually, so do I.
“What is there to “consider”? The passenger is dead”
Brenda Brown will never fly again. So why won’t United Airlines refund her nonrefundable ticket?
“I’ll never fly again — can I get a refund from my airline?”
Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.
Now she’s stuck with a nonrefundable one-week reservation at the hotel. Oh, if she’d only used a professional travel agent!
But wait: Seewald is the travel agent, and the reservation is for a client who is taking a cruise.
When should airlines refund a nonrefundable ticket?
More often than they do. A lot more often.
About 9 in 10 respondents to a recent survey say they should get their money back when a flight is canceled for any reason. More than 88 percent of the respondents to the multiple-choice poll also said airlines should issue a refund with a death certificate, presumably to the next of kin.
Nearly 80 percent said airlines should let passengers off the hook and refund their money when they have a communicable disease.
Only one-third of the respondents said refunds should be given when a passenger can’t make it to the airport for reasons beyond his or her control, and less than 5 percent said money should never be returned on a nonrefundable ticket.
“Mercy! Airlines should refund tickets for cancellation, death, disease and other unfortunate circumstances”